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Use the Voice Agents Dashboard to prove AI call performance

  • Updated on Apr 30, 2026
  • Published on Apr 25, 2026
  • 2 minute(s) read
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This new feature lets you see how your Voice Agent drives booked jobs, revenue, and call outcomes in one place inside ServiceTitan. This update is for Voice Agents for basic phones, Phones Pro, and Contact Center Pro.

Voice Agent Dashboard displaying revenue, booking rates, call outcomes, and escalation reasons.

What's new?

Before, you had no clear dashboard for Voice Agent calls. You had to dig through call recordings then do your own math to see booked jobs, revenue, or how often calls escalated to a live agent. Now, the Voice Agent dashboard shows call volume, booked jobs, booking rate, revenue from booked jobs, call outcomes, escalation reasons, call transcripts, and call recordings in a single view. The Voice Agent settings page also includes a link so you can get to this dashboard from one place in ServiceTitan.

Resources

Before and After

Before (Current)

  1. Go to the agent score card and call logs in ServiceTitan to review Voice Agent activity.

  2. Go to Search  > Call Records to see columns indicating booked and unbooked calls.

  3. To calculate aggregate metrics, such as booking rate and revenue, export call data and manually calculate the values.

  4. Track caller issues and escalation reasons by reading notes or asking the team.

Impact: You spend extra time chasing data, it is hard to prove return on investment (ROI), and trends in AI call handling are easy to miss.

Try the current workflow for basic phones/Phones Pro.

Try the current workflow in Contact Center Pro.

After

  1. Open the Voice Agent area in ServiceTitan and go to the Voice Agent reporting dashboard.

  2. Review total Voice Agent call volume, booked jobs, booking rate, and revenue from those booked jobs.

  3. Use the call outcome and escalation breakdown to see how often calls book, reschedule, confirm, or move to a live agent, and why.

  4. Filter and review trends over time to adjust staffing, scripts, or Voice Agent rules as needed.

Impact: You get a clear, fast view of Voice Agent reporting performance.

Who uses this feature

  • Residential Service and Replacement, Residential Construction

  • Administrators, Managers, CSRs

  • Region availability: USA, Canada 

How it works for your industry

Residential Service and Replacement

  • See how many inbound Voice Agent calls turn into booked service jobs each day or week.

  • Track revenue from AI-booked jobs to decide how much call volume your office staff should handle versus the Voice Agent.

  • Use escalation reasons to spot patterns, such as callers often asking for sooner appointments, then adjust schedules or capacity.

Residential Construction

  • Measure how many bookable versus non-bookable calls the AI Voice Agent handles without tying up your office staff.

  • Track booked jobs or follow-up visits that start from AI-handled calls on large projects.

  • Use call outcomes to see where project-related calls still need a live person and adjust scripts or handoff rules.

How to Prepare?

  1. Verify you're using Voice Agents with either the basic phones integration, Phones Pro, or Contact Center Pro.

  2. Confirm which leaders need access to Voice Agent performance, such as the general manager and call center lead.

  3. Identify how you track ROI today for Voice Agent and decide which metrics from the new dashboard matter most to your shop.

  4. Train administrators, managers, and CSRs on where to find the Voice Agent dashboard in ServiceTitan and how to read each metric.

  5. Align on a review rhythm, for example a weekly or monthly meeting where you look at Voice Agent dashboard trends and decide next steps.

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