This is a new feature in Early Access that logs changes to Non-Job Events (NJEs) to help verify scheduling and timesheet accuracy.
What’s changing with Non-Job Event Audit Trails?
Before, there was no way to track who changed a Non-Job Event or what was changed. With NJE Audit Trails, you now see what was changed, who changed it, and when. The tracked fields include event name, start/end times, location, technician assignment, timesheet activity, and visibility settings. These changes appear in a new Audit Trail tab with filtering and pagination. This feature is in Early Access. If you want to join the early access, you can enable the feature under Settings > Dispatch Board > New and Upcoming Features.
Before and After
Before (Current)
Go to the navigation bar and click Dispatch .
Select the Dispatch board you want.
On the dispatch board you selected, select a Non-Job Event.
On the non-job event record flyout that opens, click Edit .
Make changes you want and click Save. There is no record of who made the changes or when.
Impact: You can’t review past edits, which makes payroll and scheduling validation harder.
Try the current workflow in your account.
After
Go to the navigation bar and click Dispatch .
Select the Dispatch board you want.
On the dispatch board you selected, select a Non-Job Event.
On the non-job event record flyout that opens, click Edit .
Make changes you want and click Save.
Click the new Audit Trail tab to view who made the change, when, and what changed.
Impact: You can verify and review changes for payroll, scheduling, and audit needs.
Who uses this feature
All Business Types
Administrators, Managers, and Dispatchers
Region availability: All regions
How it works for your industry
Residential Service and Replacement
A dispatcher changes a technician’s lunch break to a longer time window. The change is tracked in the Audit Trail.
A technician is added to a training event. The record shows who added the technician and when.
A recurring office meeting time is edited. The Audit Trail logs the change for future reference.
Commercial Service and Replacement
A supervisor reschedules a building walkthrough. You can review the name and timestamp of the change.
A technician is reassigned from one shift cover event to another. The Audit Trail tracks the edit.
A break is switched from unpaid to paid. Managers can see when and why this change was made.
Residential Construction
A project manager edits a team standup event. The updated event appears in the trail with previous values.
An office coordinator shifts multiple foremen between NJEs. Changes are logged clearly for each tech.
A recurring safety briefing is adjusted to a new day. The update is visible in the trail.
Commercial Construction
A field lead edits an event’s visibility setting. The trail shows before and after values.
A foreman is removed from a construction meeting. The Audit Trail shows who removed them and when.
Event timing is changed across all job sites for coordination. You can track each edit.
How to Prepare
Administrators should enable the Non-Job Event feature toggle on Settings > Dispatch Board > New and Upcoming Features.
Confirm dispatchers and managers know which Non-Job Event changes are now logged.
Identify workflows that rely on accurate NJE history, like payroll or shift scheduling.
Train teams to review the Audit Trail when reviewing NJE changes or disputes.
Align internal processes for auditing and compliance with new logging.
Resources
Knowledge Base topic: Schedule and manage a non-job event using a new experience