---
title: "Strengthen the Dispatching Experience improvements"
slug: "strengthen-dispatching-experience-improvements-technician-assigned-alert"
tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"]
updated: 2026-07-11T16:32:19Z
published: 2026-07-11T16:32:19Z
canonical: "help.servicetitan.com/strengthen-dispatching-experience-improvements-technician-assigned-alert"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Strengthen the Dispatching Experience improvements

This improvement enhances Dispatch Board alerts and timing so you see technician assignment changes and accurate job duration in real time.

![Form for adding alerts with highlighted type and tags sections.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image13(4).png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A21%3A27Z&se=2026-11-13T01%3A21%3A27Z&sr=c&sp=r&sig=aDgA%2FGBsds0eX1rYo0rUOTMzrzkWAqxOhjeaq4Ib8Bs%3D)

### What's changing?

We updated the new Dispatch Board to help you complete work faster and with fewer errors. Changes include:

- **Technician Assigned Alert:** Get notified by email or SMS each time a technician is assigned or reassigned to a job. Configure filters by Business Unit, Job Type, Technician Teams, and Tags to control which events trigger the alert. Select individual recipients and optionally include Job Related Technicians. The alert fires one time per assignment change event.
- **Expanded Auto-Adjust Appointment Logic:** Appointment blocks on the Dispatch Board now shift to the actual dispatch timestamp when a technician is dispatched and expand automatically when a job runs past the scheduled end time.

### Resources

- [Use alerts](/v1/docs/use-alerts)
- [Configure Auto-Adjustment for Appointments](/v1/docs/configure-auto-adjustment-for-appointments)

### Who uses this feature

- All business types
- Dispatchers
- Region availability:
  - Email and SMS alerts: USA, Canada
  - Email alerts: Australia

### How to Prepare?

1. Confirm which dispatchers will use the new Daily Dispatch Board.
2. Confirm your alert settings for technician assignment notifications.
3. Identify who should receive Technician Assigned Alerts.
4. Train dispatchers on how the Dispatch Board reflects actual dispatch and completion time.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

Targeted text message campaigns sent to customer segments through Marketing Pro.

**What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers.

**Also called:** Text marketing, SMS marketing

**Tags:** Marketing Pro

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

**a.k.a.** Text Campaigns