--- title: "ST-81 Release Hub" slug: "st-81-release-hub" updated: 2026-10-23T20:02:02Z published: 2026-10-24T00:30:00Z canonical: "help.servicetitan.com/st-81-release-hub" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # ST-81 Release Hub ● Available in the NEXT environment — Sept 22, 2026 **Latest Release:** **ST-81** Stay on top of every update. Discover the latest features and enhancements across Core, Pro, Max, Enterprise Hub, Fintech, Early Access, and Field Mobile App products — everything shipping in this release. Click **Follow** to be notified whenever this page is updated. Last updated 09/30/2026[**· See what changed ↓**](/release-hub/docs/st-81-release-hub#page-changelog)[**View in TitanAdvisor →**](https://go.servicetitan.com/#/new/titanadvisor/)[**Maintenance Log**](/release-hub/docs/st-bug-fix-log) **Release Notes by Industry** Select your industry to explore tailored release notes. [**Residential Service & Replacement**](/release-hub/docs/residential-service)[**Residential Construction**](/release-hub/docs/residential-construction)[**Commercial Service & Replacement**](/release-hub/docs/commercial-service)[**Commercial Construction**](/release-hub/docs/commercial-construction)[**Roofing & Exteriors**](/release-hub/docs/roofing-and-exteriors-release-notes) **Latest Release:** **ST-81** **Core Products** > [!NOTE] > **Jobs and Project Management** > > - **Enhancement** [Lock transactions on completed and canceled projects to protect closed financials](/release-hub/docs/lock-transactions-on-completed-and-canceled-projects-to-protect-closed-financial). --- > [!NOTE] > **Service Agreements** > > - **Enhancement** [Control who manages service agreement templates and statuses with Service Agreement permissions](/release-hub/docs/control-who-manages-service-agreement-templates-statuses). --- > [!NOTE] > **Virtual Agent** > > - **New** [Recover unsold estimates automatically with your Virtual Agent](/release-hub/docs/recover-unsold-estimates-automatically-with-your-virtual-agent). > - **Enhancement** [Configure how and when Voice Agent escalates each call](/release-hub/docs/configure-how-and-when-voice-agent-escalates-each-call). > - **Enhancement** [Control your Voice Agent's task creation with task types to optimize call containment](/release-hub/docs/control-your-voice-agents-task-creation-with-task-types). > - **Enhancement** [Set separate reschedule and cancel permissions for each job type](/release-hub/docs/set-separate-reschedule-and-cancel-permissions-for-each-job-type). > - **Enhancement** [Set a custom opening message for inbound SMS conversations](/release-hub/docs/set-a-custom-opening-message-for-inbound-sms-conversations). > - **Enhancement** [Fill schedule gaps with Appointment Move Up](/release-hub/docs/fill-schedule-gaps-with-appointment-move-up). **Pro Products** > [!NOTE] > **Dispatch Pro** > > - **Enhancement** [Keep dispatchers focused with workstreams integration into the new Dispatch Board](/release-hub/docs/keep-dispatchers-focused-with-workstreams-integration-dispatch-board). --- > [!NOTE] > **Scheduling Pro** > > - **New** [Capture and reply to Google Local Services Ads message leads in ServiceTitan](/release-hub/docs/capture-and-reply-to-google-local-services-ads-message-leads-in-servicetitan). **Max** > [!NOTE] > **ServiceTitan Max.** A new, AI-native ServiceTitan experience — one connected system, with capabilities exclusive to Max. Max-only updates are listed first. Max also includes the Pro products, so the Core, Pro, and Early Access updates that apply to Max customers follow below. **Exclusive to Max** Updates available only to ServiceTitan Max customers. > [!NOTE] > - **New** [**Use Voice Intelligence in ServiceTitan Max to review every recorded call**](/release-hub/docs/use-voice-intelligence-in-servicetitan-calls-to-review-every-recorded-call) > > Voice Intelligence with Calls is now in Early Access for companies on ServiceTitan Max. It reviews every recorded call your team takes and gives you an objective read on what actually happened. > - **Enhancement** [**Review recordings and transcripts for every call type in call details**](/release-hub/docs/review-recordings-and-transcripts-for-every-call-type-in-call-details) > > This enhancement extends the call details flyout beyond Voice Agent calls, so you can review the recording, the classification controls, and the transcript for other phone call types in the same place. > - **Enhancement** [**Manage texts and team chat in one Messages list, with new access controls**](/release-hub/docs/manage-texts-and-team-chat-in-one-messages-list-with-new-access-controls) > > Messages brings customer texts and internal team chat into a single list on the record where the work already lives, and adds administrator control over who can open the message center, who can read customer texts and emails, and who can send them. > [!NOTE] > **Additional enhancements and fixes** > > - **Enhancement** Atlas — Assign Atlas personas from a new Settings area. Administrators assign Atlas personas in Settings, instead of asking ServiceTitan to change internal flags. > - **Enhancement** Contact Center Pro — New screen for configuration checks. Administrators see each configuration issue in plain language, with a link to the screen that resolves it. > - **Enhancement** Contact Center Pro — Voice Intelligence — Choose which calls Voice Intelligence analyzes. A new Voice Intelligence Settings screen lets an administrator exclude calls from analysis by phone number and by user, so technician lines, dispatch lines, and other non-sales calls stop affecting booking rate and scorecards. > - **Enhancement** Contact Center Pro — Voice Intelligence — Answered call counts and analysis coverage. Answered call counts now include outbound calls, and forwarded-out calls are analyzed regardless of seat type. > - **Enhancement** Contact Center Pro — Call recording and transcript permissions move to ServiceTitan. You now manage access to call recordings and transcripts from ServiceTitan roles in one place. > - **Enhancement** Contact Center Pro — Answered call counts and forwarded-out call analysis. Voice Intelligence Insights now counts outbound calls as answered and analyzes all forwarded-out calls. > - **Enhancement** Contact Center Pro — Voice Intelligence — Manage permissions in ServiceTitan Role Permissions. Grant Voice Intelligence access in Settings > Role Permissions; the Contact Center Pro entries are removed in a later release. > - **Enhancement** Contact Center Pro — Voice Intelligence — Edit the prompt instructions on scoring components. Score calls against prompt instructions you write, instead of only the ones ServiceTitan provides. > - **Fix** Contact Center Pro — Chat — Conversations stayed marked unread. Opening a conversation that contains only outbound or automated messages now marks it as read and moves it into the read section as expected. > - **Fix** Dispatch Pro — Duplicate technician assignment alerts on reschedule. Technicians no longer receive a new assignment text and email each time Dispatch Pro reschedules an appointment they are already assigned to. > - **Fix** Phones Pro — Call recordings missing for tracking number calls. Recordings for calls placed to ServiceTitan tracking numbers are now saved and available in ServiceTitan rather than only in the phone provider. **Also included with Max** These updates also apply to Max customers. Each one appears in its home tab with the full product context. > [!NOTE] > **From Core Products** > > - **New** [Recover unsold estimates automatically with your Virtual Agent](/release-hub/docs/recover-unsold-estimates-automatically-with-your-virtual-agent) Virtual Agent > - **Enhancement** [Configure how and when Voice Agent escalates each call](/release-hub/docs/configure-how-and-when-voice-agent-escalates-each-call) Virtual Agent > - **Enhancement** [Control your Voice Agent's task creation with task types to optimize call containment](/release-hub/docs/control-your-voice-agents-task-creation-with-task-types) Virtual Agent > - **Enhancement** [Set separate reschedule and cancel permissions for each job type](/release-hub/docs/set-separate-reschedule-and-cancel-permissions-for-each-job-type) Virtual Agent > - **Enhancement** [Set a custom opening message for inbound SMS conversations](/release-hub/docs/set-a-custom-opening-message-for-inbound-sms-conversations) Virtual Agent > - **Enhancement** [Fill schedule gaps with Appointment Move Up](/release-hub/docs/fill-schedule-gaps-with-appointment-move-up) Virtual Agent > [!NOTE] > **From Pro Products** > > - **New** [Capture and reply to Google Local Services Ads message leads in ServiceTitan](/release-hub/docs/capture-and-reply-to-google-local-services-ads-message-leads-in-servicetitan) Scheduling Pro > - **Enhancement** [Keep dispatchers focused with workstreams integration into the new Dispatch Board](/release-hub/docs/keep-dispatchers-focused-with-workstreams-integration-dispatch-board) Dispatch Pro > [!NOTE] > **From Early Access** > > - **New** [Set up and monitor your own automations from the Automations screen](/release-hub/docs/set-up-and-monitor-your-own-automations-from-the-automations-screen) Roofing and Exteriors > - **New** [Ask Atlas about your business from your phone with the Atlas mobile app](/release-hub/docs/ask-atlas-about-your-business-from-your-phone-with-the-atlas-mobile-app) Atlas > - **New** [Compare your performance against industry peers with Benchmark+](/release-hub/docs/compare-your-performance-against-industry-peers-with-benchmark) Enterprise Hub > - **New** [Fill your schedule before it thins with Demand Orchestration in Command Center](/release-hub/docs/fill-your-schedule-before-it-thins-with-demand-orchestration-in-command-center) Marketing Pro > - **New** [Describe your audience in plain language with the Segment Assistant](/release-hub/docs/describe-your-audience-in-plain-language-with-the-segment-assistant) Marketing Pro > - **New** [Review and act on listing suggestions with Publisher Listing Feedback Automation](/release-hub/docs/review-and-act-on-listing-suggestions-with-publisher-listing-feedback-automation) Marketing Pro Reputation > - **Enhancement** [Score calls your way with Voice Intelligence custom scorecards](/release-hub/docs/score-calls-your-way-with-voice-intelligence-custom-scorecards) Contact Center Pro > - **Enhancement** [Recover more bookings with the Abandoned Lead SMS Recovery Automation](/release-hub/docs/recover-more-bookings-with-the-abandoned-lead-sms-recovery-automation) Scheduling Pro **Fintech** > [!NOTE] > **Financing** > > - **New** [Generate pre-approved financing offers for existing homeowners with Prescreen Financing](/release-hub/docs/generate-pre-approved-financing-offers-existing-homeowners-prescreen-financing). **Early Access** > [!NOTE] > **Atlas** > > - **New** [Ask Atlas about your business from your phone with the Atlas mobile app](/release-hub/docs/ask-atlas-about-your-business-from-your-phone-with-the-atlas-mobile-app). --- > [!NOTE] > **Contact Center Pro** > > - **Enhancement** [Score calls your way with Voice Intelligence custom scorecards](/release-hub/docs/score-calls-your-way-with-voice-intelligence-custom-scorecards). --- > [!NOTE] > **CRM** > > - **New** [Create CRM opportunities automatically when you book a site visit](/release-hub/docs/create-crm-opportunities-automatically-when-you-book-a-site-visit). > - **New** [Spot at-risk accounts and upsell openings with AI Account Management](/release-hub/docs/spot-at-risk-accounts-and-upsell-openings-with-ai-account-management). > - **New** [Get notified in ServiceTitan CRM when a lead or opportunity is assigned to you](/release-hub/docs/get-notified-in-servicetitan-crm-when-a-lead-or-opportunity-is-assigned-to-you). > - **Enhancement** [Match your sales process with Custom Staging in ServiceTitan CRM](/release-hub/docs/match-your-sales-process-with-custom-staging-in-servicetitan-crm). > - **Enhancement** [Track every deal in a project as its own opportunity in ServiceTitan CRM](/release-hub/docs/track-every-deal-in-a-project-as-its-own-opportunity-in-servicetitan-crm). > - **Enhancement** [Group and manage findings on a ServiceTitan CRM opportunity](/release-hub/docs/group-and-manage-findings-on-a-servicetitan-crm-opportunity). > - **Enhancement** [Select opportunity types in the Duplicate Estimate window upon creating new opportunities](/release-hub/docs/select-opportunity-types-duplicate-estimate-window-creating-new-opportunities). > - **Enhancement** [See and call opportunity contacts with the Contacts tab in Mobile CRM](/release-hub/docs/see-and-call-opportunity-contacts-with-the-contacts-tab-in-mobile-crm). --- > [!NOTE] > **Enterprise Hub** > > - **New** [Compare your performance against industry peers with Benchmark+](/release-hub/docs/compare-your-performance-against-industry-peers-with-benchmark). --- > [!NOTE] > **Marketing Pro** > > - **New** [Fill your schedule before it thins with Demand Orchestration in Command Center](/release-hub/docs/fill-your-schedule-before-it-thins-with-demand-orchestration-in-command-center). > - **New** [Describe your audience in plain language with the Segment Assistant](/release-hub/docs/describe-your-audience-in-plain-language-with-the-segment-assistant). --- > [!NOTE] > **Marketing Pro Reputation** > > - **New** [Review and act on listing suggestions with Publisher Listing Feedback Automation](/release-hub/docs/review-and-act-on-listing-suggestions-with-publisher-listing-feedback-automation). --- > [!NOTE] > **Reporting and Dashboards** > > - **New** [Find the numbers you need faster with Reporting Analytics](/release-hub/docs/find-the-numbers-you-need-faster-with-reporting-analytics). --- > [!NOTE] > **Roofing and Exteriors** > > - **New** [Set up and monitor your own automations from the Automations screen](/release-hub/docs/set-up-and-monitor-your-own-automations-from-the-automations-screen). --- > [!NOTE] > **Scheduling Pro** > > - **Enhancement** [Recover more bookings with the Abandoned Lead SMS Recovery Automation](/release-hub/docs/recover-more-bookings-with-the-abandoned-lead-sms-recovery-automation). **Field Mobile App** > [!NOTE] > **Field Mobile App 23.0 Release** > > - **New** [Apply a discount to every estimate in a contract with Contracts Discounts](/release-hub/docs/apply-a-discount-to-every-estimate-in-a-contract-with-contracts-discounts). > - **Enhancement** [Resend contracts for signature and send signed PDFs from the Field Mobile App](/release-hub/docs/resend-contracts-for-signature-and-send-signed-pdfs-from-the-field-mobile-app). --- > [!NOTE] > **Field Mobile App 24.0 Release** > > - **Enhancement** [Override estimate deposit defaults in the Field Mobile App to match each job](/release-hub/docs/override-estimate-deposit-defaults-in-the-field-mobile-app-to-match-each-job). **Maintenance & Bug Fixes** This release includes stability improvements, performance enhancements, and targeted bug fixes across Core and Pro products. [**View Full Log →**](/release-hub/docs/st-bug-fix-log) **Training Resources**

Release Notes Overview Video

A release overview video by Blue Collar Nerd covering the key highlights and features shipping in this release. Hosted on YouTube.

Watch on YouTube →
 **Recent Releases** - [**ST-80****ST-80 →**](/release-hub/docs/st-80-release-hub) - [**ST-79****ST-79 →**](/release-hub/docs/st-79-release-hub) - [**ST-78****ST-78 →**](/release-hub/docs/st-78-release-hub) **Page Changelog** A log of edits made to this page after initial publication. **● 5 entries** **09/30/2026** **Updated**Redesigned the Max tab so Max-only updates are easier to find. Release notes and fixes exclusive to Max now appear first, followed by a list of the Core Products, Pro Products, and Early Access updates that also apply to Max customers, grouped by the tab where each one appears. **09/29/2026** **Removed**Removed "Track your roofing sales funnel in one screen with the Sales Manager Dashboard" from the Roofing and Exteriors section. **09/24/2026** **Updated**Moved "Set up and monitor your own automations from the Automations screen" out of its own Automations section and into a new Roofing and Exteriors section, both under Core Products. **09/23/2026** **Added**Blue Collar Nerd Release Notes Overview Video added to the new Training Resources section. **09/23/2026** **Updated**Moved the following release notes to the Max tab as they are Max-only features: - Review recordings and transcripts for every call type in call details - Use Voice Intelligence in ServiceTitan Calls to review every recorded call - Manage texts and team chat in one Messages list, with new access controls