Set up Self-Service Administration to control SSO access in Enterprise Hub

  • Updated on Apr 30, 2026
  • Published on Apr 27, 2026
  • 1 minute(s) read
Prev Next

This new feature gives authorized administrators control to set up and manage Microsoft Entra ID single sign-on (SSO) directly in Enterprise Hub.

ServiceTitan interface displaying Single Sign-On options for various services and statuses.

Administrators can manage user connection to Microsoft Entra by the User Management page.

User management interface displaying security settings and SSO status for accounts.

What's new?

Now, authorized administrators can set up and manage SSO connections to Microsoft Entra ID directly from two new pages in Enterprise Hub. This includes linking user accounts and checking connection status. New permission controls restrict access to this configuration to approved roles only.

Resources

Before and After

Before (Current)

  • Single sign-on (SSO) was not available in Enterprise Hub.

After

  1. Go to Enterprise Hub > Settings > Single Sign-On.

  2. Use the new settings page to connect your Microsoft Entra ID.

  3. Go to User Management > Security > SSO to link user accounts.

  4. Monitor SSO status and make adjustments as needed.

  5. Roll out SSO across business units with full visibility.

    Impact: Reduces reliance on support and gives administrators faster control of secure access.

Who uses this feature

  • All Business Types

  • Administrators

  • Region availability: All regions

 

How it works for your industry

Residential Service and Replacement

  • An administrator connects Entra ID to manage tech access across service locations.

  • Account linking ensures each technician's mobile login matches their corporate credentials.

  • SSO status checks help diagnose access issues before field work is impacted.

Commercial Service and Replacement

  • A national commercial contractor manages multiple regions' access under one Entra tenant.

  • User mapping by department ensures each team has correct access to the right Enterprise Hub instance.

  • Admins monitor SSO health to support secure job site access policies.

Residential Construction

  • A builder sets up SSO so internal staff and subcontractors use corporate accounts for Enterprise Hub.

  • Admin links internal users to enforce project-specific access.

  • New hires are onboarded faster without waiting on IT.

Commercial Construction

  • A project manager rolls out SSO to support field teams and back offices through centralized identity.

  • Linking Entra ID reduces password-related access issues across divisions.

  • Status checks help catch sync failures during onboarding surges.

How to Prepare?

  1. Have an administrator reach out to Support or your CSM to enable the SSO configurations for your account.

  2. Confirm the appropriate Enterprise Hub administrators who need access to the new SSO settings.

  3. Identify which roles should be granted the new permission: Settings > Manage Single Sign On (SSO).

  4. Train internal IT or technical admins on how to connect and monitor Entra ID within Enterprise Hub.

  5. Align internal policies for identity and access management across business units.

  6. Check that the Microsoft Entra ID tenant is active and correctly configured before linking.

Related articles