--- title: "Recover more jobs with Instant Lead Capture on Scheduling Pro" slug: "recover-more-jobs-with-instant-lead-capture-on-scheduling-pro" tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"] updated: 2026-07-11T15:09:03Z published: 2026-07-11T15:09:03Z canonical: "help.servicetitan.com/recover-more-jobs-with-instant-lead-capture-on-scheduling-pro" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Recover more jobs with Instant Lead Capture on Scheduling Pro This improvement to an existing feature captures abandoned scheduler leads faster so you can follow up in less than a minute. ![Settings for abandoned sessions and SMS follow-up in the scheduler interface.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image18(3).png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A07%3A33Z&se=2026-11-13T01%3A07%3A33Z&sr=c&sp=r&sig=N6lE4%2BsEOZoqNHD%2F3zt8ToWIj%2BSCDQ8kYAGaBErZlIM%3D) ### What's changing? When someone closes the online scheduler without booking, ServiceTitan now marks the lead as abandoned right away. You receive the contact information in Booking or Lead in less than a minute instead of waiting up to five minutes. You can follow up manually or trigger an automatic short message service (SMS) with a booking link. This helps you reach out while the lead is still active. ### Resources - [Scheduling Pro Onboarding Part 1: Set up quick settings](/v1/docs/scheduling-pro-onboarding-part-1-set-up-quick-settings) ### Before and After #### Before (Current) 1. A visitor enters contact details in the online scheduler. 2. The visitor closes the scheduler without booking. 3. Wait up to five minutes for the lead to appear in ServiceTitan. 4. Contact the lead after the delay. **Impact:** Delays can reduce your chance of booking the job. #### After 1. A visitor enters contact details in the online scheduler. 2. The visitor closes the scheduler without booking. 3. See the abandoned lead in Booking or Lead depending on your setup in less than a minute. 4. Call the lead right away or send an automatic SMS with a booking link. **Impact:** Faster follow-up helps you recover more abandoned leads and book more jobs. ### Who uses this feature - All Business Types - Administrators, Office employees - Region availability: All regions. ### --- ### How it works for your industry #### Residential Service and Replacement - A homeowner starts booking a repair through the online scheduler but closes the window. The lead appears in less than a minute so your team can call back right away. - Set up an automatic SMS with a booking link to re-engage the homeowner. - An office employee can see the new lead quickly in Booking depending on the setup and assign follow-up tasks. #### Commercial Service and Replacement - A property manager enters details for a service request but exits before selecting a time. The contact record appears almost immediately for follow-up. - Send an SMS with a direct booking link to secure the job. - Track abandoned leads and respond before competitors reach out. #### Residential Construction - A homeowner requests an estimate through the scheduler but does not finish booking. The lead shows up in ServiceTitan in less than a minute. - Call the homeowner while the project is still top of mind. - Trigger an automatic SMS to prompt the homeowner to complete scheduling. #### Commercial Construction - A facilities contact begins scheduling a site visit but closes the scheduler. The abandoned lead appears right away for your team. - Reach out quickly to confirm scope and timeline. - Use automated SMS to guide the contact back to the booking page. ### How to Prepare? 1. In Scheduler Details, under the *Abandoned Sessions* section, enable the **Scheduler Drop-off** toggle. 2. In Scheduler Details, under the *Sync to ServiceTitan* section, update the *Send abandoned session to me in ST* dropdown to *Customer closes scheduler*. 3. In Scheduler Details, under the *Follow-Up SMS* section, update the *Send message after* dropdown to *Customer closes scheduler*. Targeted text message campaigns sent to customer segments through Marketing Pro. **What it does:** Reaches customers on the highest-open-rate channel (SMS) with time-sensitive promotions, reminders, and service offers. **Also called:** Text marketing, SMS marketing **Tags:** Marketing Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) **a.k.a.** Text Campaigns ServiceTitan's advanced scheduling add-on that adds smart capacity management, technician skill matching, and zone-based booking rules. **What it does:** Ensures the right technician is booked for the right job at the right time, maximizing daily revenue and reducing travel waste. **Also called:** Advanced scheduling, Smart scheduling **Tags:** Scheduling Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)