---
title: "Recognize Re-engage (formerly Rehash) to keep your follow-up workflow clear"
slug: "recognize-re-engage-formerly-rehash-to-keep-your-follow-up-workflow-clear"
tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"]
updated: 2026-04-30T21:22:10Z
published: 2026-04-30T21:22:10Z
canonical: "help.servicetitan.com/recognize-re-engage-formerly-rehash-to-keep-your-follow-up-workflow-clear"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recognize Re-engage (formerly Rehash) to keep your follow-up workflow clear

This improvement renames Rehash to Re-engage across ServiceTitan, with no change to how the feature works.

![The menu displays options with 'Re-Engage' highlighted for user selection.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image10.jpg?sv=2026-02-06&spr=https&st=2026-11-13T00%3A07%3A30Z&se=2026-11-13T01%3A07%3A30Z&sr=c&sp=r&sig=hUjfF%2FAMLGzK1rc6w%2BPWW%2B4MzZJIV6QZe%2FHku8lJ2%2BU%3D)

### What's changing?

ServiceTitan now shows the name Re-engage instead of Rehash in all in-app pages and emails. You can see the new name in buttons, labels, and notifications. Email templates also reflect the new name. How the feature works stays the same.

### Resources

- [Follow up on opportunities with Re-Engage in Field Pro](/v1/docs/re-engage-in-field-pro)

### Before and After

#### Before (Current)

1. In ServiceTitan, go to Field Pro and open the Rehash feature.
2. Review the list of open opportunities in Rehash, and open one to see the context and recommended next steps.
3. In the Daily Field Pro Insights email, look for the Rehash section to find the opportunities.

**Impact:** The feature name appears as Rehash across pages and emails, which may cause confusion if teams use different terms.

#### After

1. In ServiceTitan, go to Field Pro and open the Re-engage feature.
2. Review the list of open opportunities in Re-engage, and open one to see the context and recommended next steps.
3. In the Daily Field Pro Insights email, look for the Re-engage section to find the opportunities.

**Impact:** A single, consistent name appears across ServiceTitan and emails, which helps your team stay aligned.

### Who uses this feature

- Residential Service & Replacement
- Administrators
- Region availability: All regions.

### 

---

### How it works for your industry

#### Residential Service and Replacement

- An office manager reviews past unsold estimates and uses Re-engage to follow up with homeowners about open opportunities.
- A plumbing team sends a Re-engage email to homeowners who declined a water heater replacement.
- A heating, ventilation, and air conditioning (HVAC) team tracks outreach under Re-engage to reconnect with homeowners before peak season.

### How to Prepare?

1. Confirm your team knows that Rehash is now called Re-engage.
2. Identify any internal guides or scripts that mention Rehash and revise the name.
3. Train staff to look for Re-engage in ServiceTitan and in email.
4. Align team language so everyone uses Re-engage in meetings and reports.