--- title: "Prevent assignment errors with the Dispatch Pro integration" slug: "prevent-assignment-errors-with-the-dispatch-pro-integration" tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"] updated: 2026-07-11T14:39:50Z published: 2026-07-11T14:39:50Z canonical: "help.servicetitan.com/prevent-assignment-errors-with-the-dispatch-pro-integration" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Prevent assignment errors with the Dispatch Pro integration This improvement ensures Dispatch Pro honors Adaptive Capacity technician-to-zone and technician-to-job type rules to avoid misassignments. ![Conditions for scheduling based on weekday, zone, and technician criteria.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image18(2).png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A21%3A18Z&se=2026-11-13T01%3A21%3A18Z&sr=c&sp=r&sig=jH1ejYRDgZU%2Fit6IvRq1OBX5G2xEqKZDvjV4VGl4Z4A%3D) ### What's changing? Before, Dispatch Pro did not factor in Adaptive Capacity Rules that block specific technicians from certain Zones. That meant dispatchers had to manually correct assignments after Dispatch Pro assigned technicians to restricted zones. With this change, Dispatch Pro now respects "all-or-nothing" technician-zone or technician-job type rules from Adaptive Capacity (capacity threshold equals 0%). Technicians will not be assigned to zones or job types they're restricted from, reducing manual work and job conflicts. ### Resources - [Optimize Adaptive Capacity: Configure Strategic Rules](/v1/docs/optimize-adaptive-capacity-configure-strategic-rules) ### Before and After #### Before (Current) 1. A technician is blocked from working in Zone A on Tuesdays using Adaptive Capacity. 2. Jobs are booked in Zone A on a Tuesday because another technician is free. 3. Dispatch Pro assigns the blocked technician to those jobs. 4. A dispatcher manually removes the technician and reassigns the job. **Impact:** Leads to wasted dispatcher time. [**Try the current workflow in your account**](https://go.servicetitan.com/#/DispatchBoard). #### After 1. A technician is blocked from Zone A on Tuesdays using Adaptive Capacity. 2. Jobs are booked in Zone A on a Tuesday because another technician is free. 3. Dispatch Pro checks Adaptive Capacity rule and skips blocked technicians. 4. Only allowed technicians are considered for assignment. **Impact:** Reduces reassignment work and avoids sending the wrong technician. [**Test the changes in the NEXT environment**](https://next.servicetitan.com/#/DispatchBoard). ### Who uses this feature - Residential Service and Replacement, Commercial Service and Replacement - Administrators, CSRs, Dispatchers - Region availability: All regions. ### --- ### How it works for your industry #### Residential Service and Replacement - A dispatcher sets capacity rules to prevent a technician from working in a specific zone on certain days. Dispatch Pro honors the rule and skips that technician on the days in effect. - During peak season, senior technicians are blocked from far zones. Dispatch Pro automatically assigns them to local zones only during that period. - A training technician is blocked from working complicated jobs on weekends. Dispatch Pro follows the rule to assign the technician to certain job types on weekdays only. #### Commercial Service and Replacement - A dispatcher at a commercial HVAC company sets capacity rules so certain technicians cannot be booked into specific buildings or campuses on certain days. Dispatch Pro follows these rules and skips those technicians for jobs in those zones during that time. - During peak cooling season, you block senior technicians from long-drive industrial parks and far sites. Dispatch Pro keeps them assigned to high-priority local facilities only during that period. - A training technician is blocked from complex equipment changeouts or critical facility work on weekends. Dispatch Pro follows the rule and assigns them to lighter commercial jobs, such as filter changes and basic service, on weekdays only. ### How to Prepare? 1. Have an administrator reach out to Support or your CSM to have Dispatch Pro and Adaptive Capacity enabled for your account. 2. Confirm Adaptive Capacity and Dispatch Pro are both active in your account. 3. Review and update technician-to-zone or technician-to-job type rules in Adaptive Capacity. 4. Train dispatchers on expected behavior after compatibility is enabled. 5. Monitor assignments in affected zones to validate performance. AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments. **What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers. **Also called:** AI dispatch, Smart dispatch **Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules. **What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments. **Where to find it:** Settings › Adaptive Capacity. **Also called:** Live booking availability, Real-time capacity **Tags:** Scheduling Pro, AI-Powered [Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) Configurable rules that define how many jobs or hours can be booked per technician, zone, BU, or day. **What it does:** Prevents over-booking by enforcing booking limits that reflect real operational constraints. **Also called:** Booking limits **Tags:** Scheduling Pro [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) A zone is a group of zip codes. Zones are generally used for organizational purposes. By setting up Zones in ServiceTitan, a color coded system will be created to help you organize jobs in certain locations both on the Dispatch Board and the Schedule Page. You may refer to zones as service areas within your business. [Learn more →](https://help.servicetitan.com/docs/servicetitan-glossary) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)