This new feature allows you to assign multiple financing programs and rate sheets to a single business unit, so each division, brand, or product category can offer the right financing options to your homeowners. This is currently only supported for Synchrony and Wells Fargo financing partners.
What's new?
Previously, the ServiceTitan financing integration with Wells Fargo (WF) or Synchrony Financial (SYF) only supported one active financing program per business unit. Each program defined a unique rate sheet, so if your business unit needed to offer different financing terms for different brands or product lines, there was no way to configure that within ServiceTitan. With this feature, you can now add multiple merchant IDs (MIDs) per business unit, name each MID, and assign multiple MIDs to default or custom financing rules. This means a single business unit can present distinct financing programs that align with your pricing strategies and partner requirements.
Before and after
Before (Current)
Open the financing settings for a business unit in ServiceTitan.
Configure one financing program (rate sheet) tied to a single merchant ID (MID) for that business unit.
If your business unit needs to offer a different financing program for a separate brand or product line, there is no way to add a second program to the same business unit.
Work around this limitation by creating separate business units or managing financing details outside of ServiceTitan.
Impact: Businesses with multiple divisions, brands, or OEM partnerships cannot fully adopt the ServiceTitan financing integration within a single business unit.
Try the current workflow in your account.
After
Open the financing settings for a business unit in ServiceTitan.
Add multiple merchant IDs (MIDs) (Up to 3 default MIDs) and name each one for identification.
Assign one or more MIDs to default or custom financing rules for that business unit.
When presenting financing options on a job, ServiceTitan displays the programs associated with the applicable MIDs for that business unit.
Impact: Each business unit can offer multiple financing programs aligned to different brands, product lines, or pricing strategies without workarounds.
Test the changes in the NEXT environment.
Who uses this feature
Residential Service and Replacement, Residential Construction
Administrators
Region availability: United States (USA)
How it works for your industry
Residential Service and Replacement
An HVAC company partners with two equipment brands, each offering a branded financing program through Synchrony Financial (SYF). The administrator adds both merchant IDs (MIDs) to the HVAC business unit, so technicians can present the correct financing options based on the brand being installed.
A plumbing company runs a premium and a standard financing program with different rate sheets for high-ticket and routine jobs. Both programs are now available on the same business unit, and the office team selects the appropriate program when generating financing offers.
A multi-location electrical contractor consolidates operations under one business unit but needs to offer region-specific financing terms through Wells Fargo (WF). The administrator assigns separate MIDs to the business unit and maps each to custom financing rules.
Residential Construction
A residential construction company offers different financing programs for new builds and remodels under the same business unit. The administrator assigns each program to its own merchant ID (MID), so the financing options presented to homeowners reflect the type of project.
A general contractor partners with multiple lenders for different phases of a home build. The administrator names each MID by phase and assigns them to the appropriate financing rules, allowing the sales team to present phase-specific financing without switching business units.
A home improvement contractor runs seasonal financing promotions alongside a standard year-round program. Both programs are configured on the same business unit with separate MIDs, so the team can offer the promotional rate when it applies and fall back to the standard program otherwise.
How to prepare
Have an administrator reach out to Support or your Customer Success Manager (CSM) to request access to multiple concurrent rate programs. A signup sheet is also available for Early Access enrollment.
Identify which business units need multiple financing programs and gather the merchant IDs (MIDs) for each program you plan to configure.
Align with your financing partners (Wells Fargo or Synchrony Financial) to confirm that the additional MIDs are active and ready for integration.
Train office staff on the new configuration in the financing settings screen, including how to name MIDs and assign them to default or custom rules.
Bookmark any knowledge base articles or Academy videos for team training.