--- title: "Leave booked jobs unassigned for dispatcher routing in the Field Mobile App" slug: "leave-booked-jobs-unassigned-for-dispatcher-routing-in-the-field-mobile-app" tags: ["Area - Release Notes", "Role - All users"] updated: 2026-07-11T18:05:16Z published: 2026-07-11T18:05:16Z canonical: "help.servicetitan.com/leave-booked-jobs-unassigned-for-dispatcher-routing-in-the-field-mobile-app" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Leave booked jobs unassigned for dispatcher routing in the Field Mobile App #### ### This improvement adds a *Leave Unassigned* option to the Book Job flow in the Field Mobile App, so technicians with the right permission can book a job without assigning it to themselves and let the dispatcher route it instead. ### ### **What's changing?** Before, every job booked through the Field Mobile App was automatically assigned to the technician who created it. There was no way to leave a job unassigned for the dispatcher to route later. This forced dispatcher-managed accounts to manually reassign every job booked in the field, inflated dispatcher schedules, and blocked enterprise accounts from adopting mobile job booking. Now, an *Assigned Technician* field appears in the Book Job flow. Technicians with the new *Leave Unassigned* permission can select **Unassigned** instead of a technician name. The job goes to the Dispatch Board unassigned, where the dispatcher can route it to the right technician at the right time. Technicians without the permission see no change. Their booked jobs continue to auto-assign to themselves, matching the current behavior. ### Resources Knowledge Base article: [Book a job for an existing service location in the ServiceTitan Field Mobile App](/v1/docs/book-a-job-for-an-existing-service-location-in-fma) ### ### ### **Before and After** #### **Before (Current)** 1. A technician opens the Field Mobile App and taps **Book Job** to schedule a return visit for the same customer. 2. The job is automatically assigned to the technician who booked it. There is no option to leave it unassigned. 3. The dispatcher sees the job on the technician's schedule and must manually reassign it to the correct technician. 4. The dispatcher's own calendar becomes inflated with jobs they did not intend to work, sending incorrect capacity signals to scheduling tools. **Impact:** Every job booked in the field requires manual reassignment, adding office work and delaying dispatch. Enterprise accounts that rely on dispatcher-managed routing cannot use the mobile Book Job flow. #### **After** 1. A technician with the *Leave Unassigned* permission opens the Field Mobile App and taps **Book Job**. 2. In the *Assigned Technician* field, the technician selects **Unassigned**. 3. The technician fills in the job type, date, and time, then taps **Submit**. 4. The job appears on the dispatch board as unassigned. The dispatcher routes it to the best available technician. **Impact:** Jobs booked in the field land in the dispatch queue without manual reassignment. Dispatcher schedules stay clean, and capacity signals remain accurate. ### **Who uses this feature** - **Market Segments:** Residential Service and Replacement, Commercial Service and Replacement - **Office roles:** Administrators (enable the "Leave Unassigned" permission per technician), Dispatchers (route unassigned jobs from the dispatch board) - **Technicians:** Technicians (book jobs without self-assignment when the permission is enabled) - **Region availability:** All regions --- ### How it works for your industry #### Residential Service and Replacement - A plumbing technician finishes a drain clearing and the homeowner asks about a water heater replacement. The technician books a follow-up job and selects **Unassigned** because the replacement requires a different specialist. The dispatcher sees the job in the unassigned queue and assigns the right technician. - An HVAC technician at a large residential account books a maintenance visit for next month. Instead of assigning it to themselves, they leave it unassigned so the dispatcher can balance the schedule across the team. No manual reassignment is needed. - A service manager at an enterprise account enables the *Leave Unassigned* permission for all dispatcher-role technicians. Jobs booked in the field now land in the unassigned queue by default, matching how the back-office Book Job already works. The dispatcher's personal schedule is no longer inflated with jobs they never intended to work. #### Commercial Service and Replacement - An electrical technician completes a panel inspection at an office building and the facilities manager requests a follow-up for conduit repairs. The technician books the job and selects **Unassigned** because the repair requires a licensed journeyman. The dispatcher routes it to the right technician based on certification and availability. - A commercial HVAC technician servicing a retail chain location identifies a refrigerant leak that needs a return visit. They book the job unassigned so the dispatcher can assign it to whichever technician is already scheduled at a nearby location, reducing drive time and improving route efficiency. - A service manager at a multi-site commercial account enables the *Leave Unassigned* permission for all field technicians who handle new job intake. Jobs booked on-site across multiple locations flow into the dispatch board unassigned, giving the dispatcher full visibility and control over routing without relying on technicians to self-assign correctly. ### **How to prepare** 1. Identify which technicians should be able to leave jobs unassigned when booking from the Field Mobile App. This is most useful for accounts that rely on dispatcher-managed routing. 2. Enable the new *Leave Unassigned* permission for those technicians in ServiceTitan. 3. Inform dispatchers that unassigned jobs booked from the field will now appear on the dispatch board. Review the dispatch workflow to confirm the team is ready to route these jobs. 4. Remind technicians without the permission that their Book Job workflow is unchanged. Their booked jobs continue to auto-assign to themselves. 5. Bookmark any knowledge base articles or Academy videos for team training. The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout. **What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments. **Also called:** Schedule board, Dispatch view **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)