---
title: "Improve scheduling accuracy with Adaptive Capacity Tag Skills compatibility"
slug: "improve-scheduling-accuracy-with-adaptive-capacity-tag-skills-compatibility"
tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"]
updated: 2026-07-11T14:40:28Z
published: 2026-07-11T14:40:28Z
canonical: "help.servicetitan.com/improve-scheduling-accuracy-with-adaptive-capacity-tag-skills-compatibility"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve scheduling accuracy with Adaptive Capacity Tag Skills compatibility

This improvement ensures Adaptive Capacity now respects tag-based skills configured in Dispatch Pro when calculating technician availability at the time of scheduling.

![Table showing job tags and skills for unique job requirements in Dispatch Pro.](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/image33.png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A15%3A38Z&se=2026-11-13T01%3A15%3A38Z&sr=c&sp=r&sig=qtp79mtVJMPn5t94RBdAz0M7hB2LTu2XVGhI2va1A1U%3D)

### What's changing?

Before, Dispatch Pro considered allowing users to tie skills to tags, but Adaptive Capacity did not recognize these tag-based skills. This created a gap and technicians appeared available for jobs they weren't qualified to perform. Now, Adaptive Capacity also respects tag-based skills, aligning availability with Dispatch Pro settings and surfacing only qualified technicians.

### Resources

- [Adjust Dispatch Pro Technician Settings](/v1/docs/adjust-dispatch-pro-technician-settings)

### Before and After

#### Before (Current)

1. Assign skills like *Service Lvl 3* to the *10+yr HVAC* tag in Dispatch Pro settings.
2. For jobs that have the *10+yr HVAC* tag, Dispatch Pro will match only technicians with the *Service Lvl 3* skill.
3. Adaptive Capacity ignores those tag-based skill requirements.
4. Technicians without matching skills may appear available.

**Impact:** Inaccurate scheduling and potential job mismatches.

[**Try the current workflow in your account.**](https://go.servicetitan.com/#/Settings/DispatchProSettings/TechnicianSettings)

#### After

1. Assign skills like *Service Lvl 3* tags like to the *10+yr HVAC* tag in Dispatch Pro settings to certain technicians.
2. For jobs that have the *10+yr HVAC* tag, Dispatch Pro will match only technicians with the *Service Lvl 3* skill to match those tags to job types.
3. Adaptive Capacity also respects tag-based skill logic.
4. Only qualified technicians appear in capacity calculations.

**Impact:** More accurate scheduling and better customer experience.

[**Test the changes in the NEXT environment.**](https://next.servicetitan.com/#/Settings/DispatchProSettings/TechnicianSettings)

### Who uses this feature

- Residential Service and Replacement
- Administrators, CSRs, Dispatchers
- Region availability: All regions

---

### How it works for your industry

#### Residential Service and Replacement

- A CSR books an HVAC job with certain skill-related tags. Only qualified techs appear in the capacity list.
- A dispatcher sees scheduled jobs landing on the dispatch page that fit what the available technicians are qualified to do.
- Admins align tagging strategy to improve technician matching and reduce reschedules.

### How to Prepare?

1. Confirm your account has Dispatch Pro. If you don't already have Dispatch Pro and are interested, review pricing and select your package [here](https://plg.servicetitan.com/dsp). You can also request a demo on our [Pro Products page](https://www.servicetitan.com/features/pro/dispatch), or reach out to your Customer Success Manager (CSM) or Pro Account Manager (PAM).
2. Confirm tagging strategy and tie tags to skills in Dispatch Pro.
3. Review tag selection in Adaptive Capacity advanced settings, and select any tags that are tied to skills.
4. Train CSRs to rely on Adaptive Capacity filtered results.
5. Align technician settings to ensure they have appropriate skills assigned
6. Align job type and location settings to ensure tags are appropriately applied at the time of booking

ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules.

**What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments.

**Where to find it:** Settings › Adaptive Capacity.

**Also called:** Live booking availability, Real-time capacity

**Tags:** Scheduling Pro, AI-Powered

[Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.

**What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.

**Also called:** AI dispatch, Smart dispatch

**Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)