--- title: "Improve routing with drive time and technician assignment in Get Adaptive Availability" slug: "improve-routing-with-drive-time-and-technician-assignment" tags: ["Area - Release Notes", "Role - All users", "Type - Commercial", "Type - Residential", "Focus - Construction", "Focus - Service Replacement"] updated: 2026-07-11T14:40:28Z published: 2026-07-11T14:40:28Z canonical: "help.servicetitan.com/improve-routing-with-drive-time-and-technician-assignment" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt > Use this file to discover all available pages before exploring further. # Improve routing with drive time and technician assignment in Get Adaptive Availability This improvement lets you view drive times and assign technicians during booking to create efficient schedules. ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/improve-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability-image-ijuhmkfw.png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A21%3A27Z&se=2026-11-13T01%3A21%3A27Z&sr=c&sp=r&sig=aDgA%2FGBsds0eX1rYo0rUOTMzrzkWAqxOhjeaq4Ib8Bs%3D) ### What’s changing with Get Adaptive Availability? Before, Customer Service Representatives (CSRs) could not see how much drive time a technician would need for a time slot or which technicians were open for the job in Get Adaptive Availability. That meant dispatchers had to assign jobs later, which caused excessive manual workflows or delays. Now, CSRs using Get Adaptive Availability can view drive time, stop counts, and available technicians before assigning a time slot. They can also assign a technician right during booking. ### Before and After #### Before (Current) 1. CSR opens the call/job booking screen and uses **Get Adaptive Availability** to view Arrival Windows without route awareness. 2. CSR selects a time slot without knowing which technician or what drive time is involved. 3. Dispatcher may need to rework the schedule because routes or capacity were inefficient. **Impact:** CSRs and dispatchers spend extra time correcting schedules. Poor routing increases drive time. [**Try the current workflow in your account.**](https://go.servicetitan.com/#/Calls) #### After 1. Administrator turns on the **Get Adaptive Availability Preference** toggle in **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/improve-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability-image-r1bak9jn.png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A21%3A27Z&se=2026-11-13T01%3A21%3A27Z&sr=c&sp=r&sig=aDgA%2FGBsds0eX1rYo0rUOTMzrzkWAqxOhjeaq4Ib8Bs%3D) > Adaptive Capacity Settings > Basic Settings** (it’s off by default). 2. CSR opens the call/job booking screen, uses **Get Adaptive Availability**, and sees a new tab called *Most Efficient*. 3. CSR views drive‑time estimates, stop counts per technician, and can optionally select a technician. 4. Upon selection, arrival window, start time based on drive time, and technician fields auto‑populate in booking. **Impact:** CSRs book smarter with less rework. Dispatchers get cleaner schedules. Technicians spend less time driving. [**Test the changes in the NEXT environment.**](https://next.servicetitan.com/#/Calls) ### Who uses this feature - Residential Service and Replacement - Administrators, managers, CSRs, and dispatchers - Region availability: All regions ### --- ### How it works for your industry #### Residential Service and Replacement - A CSR books a water heater repair and sees two available technicians for the same arrival window. They choose the one with the least drive time and assign the technician during booking. - A CSR reviews drive time and assigns technicians during booking. If the company optimizes based on routes, CSRs can also use the **Most Efficient** tab. This helps avoid booking a technician who would need to cross town, cutting down total drive time for the day. - A manager tracks fewer schedule changes by dispatchers since bookings are now aligned with route efficiency. ### How to Prepare 1. Administrator enables the new **Get Adaptive Ability Preference** in **Settings ![](https://cdn.document360.io/961862ab-d0f2-4d91-bb62-a62ee8184eff/Images/Documentation/improve-routing-with-drive-time-and-technician-assignment-in-get-adaptive-availability-image-egc8mn6k.png?sv=2026-02-06&spr=https&st=2026-11-13T00%3A21%3A27Z&se=2026-11-13T01%3A21%3A27Z&sr=c&sp=r&sig=aDgA%2FGBsds0eX1rYo0rUOTMzrzkWAqxOhjeaq4Ib8Bs%3D) > Adaptive Capacity Settings > Basic Settings**. Also confirm Business Units, Job Types, and Business Hours are set up correctly. 2. Train CSRs to review drive time and assign technicians during booking. If your company optimizes based on routes, you can also train CSRs to use the **Most Efficient** tab. 3. Align internally with your team on scheduling and technician assignment strategy in relation to drive time. ### Resources - Knowledge Base topics: - [Configure Basic Settings: Get Adaptive Availability Preference](/v1/docs/optimize-adaptive-capacity-configure-settings#configure-basic-settings-get-adaptive-availability-preference) - [Optimize routing with drive time and technician assignment in Get Adaptive Availability](/v1/docs/optimize-routing-with-drive-time-and-technician-assignment-in-get-adaptive) The time range communicated to a customer for when a technician will arrive. **What it does:** Sets customer expectations proactively, reducing 'where's my tech?' calls and improving satisfaction scores. **Tags:** Core [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview) ServiceTitan’s real-time engine that tracks available technician time based on shifts, skills, zones, business units, and capacity rules. **What it does:** Manages booking availability so CSRs only book jobs when technicians truly have capacity, cutting over-booking and missed appointments. **Where to find it:** Settings › Adaptive Capacity. **Also called:** Live booking availability, Real-time capacity **Tags:** Scheduling Pro, AI-Powered [Learn more →](https://help.servicetitan.com/docs/adaptive-capacity-overview-learn-how-it-works) · [See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)