---
title: "Improve dispatcher efficiency with Dispatch Board experience enhancements"
slug: "improve-dispatcher-efficiency-with-dispatch-board-experience-enhancements"
updated: 2026-07-11T16:32:12Z
published: 2026-07-11T16:32:12Z
canonical: "help.servicetitan.com/improve-dispatcher-efficiency-with-dispatch-board-experience-enhancements"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.servicetitan.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve dispatcher efficiency with Dispatch Board experience enhancements

This is an improvement to the Dispatch Board that makes it more reliable and efficient for dispatchers during high-volume operations.

### What's changing?

- Dispatchers can now tell job statuses apart at a glance. The Dispatch Board uses higher-contrast colors for *Dispatched*, *Working*, and *Completed* job bubbles. The new color scheme meets Web Content Accessibility Guidelines (WCAG) AA contrast standards and makes it faster to scan technician rows without stopping to read a label.
- Technician detail tooltips now appear reliably on first hover. When you move your cursor over a technician row, the tooltip showing their memo, starting zip code, and skills displays right away. Previously, the tooltip sometimes failed to appear on the first hover and required a second pass.
- A new dispatcher preference lets you show or hide on-hold jobs on the Dispatch Board. Turn *Hide on-hold jobs* on or off in *Dispatcher Preferences* to control whether on-hold jobs appear on your board view.
- On-hold jobs now show their hold reason in the job details flyout. When you open the details for an on-hold job, the reason it was placed on hold appears directly in the flyout so you can act without opening the full job record.
- Teams and technicians in team management now sort alphabetically, making it faster to find the right team or technician when managing assignments.
- Dispatch Pro (DP)-enabled job icons now display in a distinct color on the board so dispatchers can see at a glance which jobs are running in DP mode.

### Resources

- [Use the Job Details Flyout to view and edit job details on the Dispatch Board](/v1/docs/use-the-job-details-flyout-on-the-dispatch-board)
- [Organize and reorder technician teams](/v1/docs/organize-and-reorder-technician-teams)
- [Use the new Daily and Weekly Dispatch Board](/v1/docs/use-the-new-daily-and-weekly-dispatch-board)

### Who uses this feature

- All business types
- Administrators, Dispatchers
- Region availability: All regions

### How to Prepare?

1. Review the list of changes with your dispatch team before the release so they know what to expect when the board looks different.
2. Update any internal training materials or job aids that reference job status colors or technician hover behavior on the new Dispatch Board.
3. Identify dispatchers who manage on-hold jobs frequently and inform them about the new show/hide preference and the hold reason display in the job details flyout.

The main scheduling and dispatching view in ServiceTitan showing all jobs, technicians, and appointment times in a grid or map layout.

**What it does:** Gives dispatchers a real-time view of the day's work to manually assign, drag-and-drop, or adjust job assignments.

**Also called:** Schedule board, Dispatch view

**Tags:** Core

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)

AI-powered dispatching product that analyzes job requirements, technician skills, drive time, and capacity to optimize job assignments.

**What it does:** Maximizes technician utilization and on-time arrivals by algorithmically routing and assigning jobs — reducing the cognitive load on dispatchers.

**Also called:** AI dispatch, Smart dispatch

**Tags:** Dispatch Pro, ServiceTitan Max, AI-Powered

[See the full glossary →](https://help.servicetitan.com/docs/glossary-overview)