This improvement to Dispatch Pro connects Voice Agent job intake with automated technician dispatch, delivering a hands-off after-hours workflow for companies using Voice Agent.
What's changing?
Before, jobs booked through the Voice Agent had no path into Dispatch Pro. When a homeowner called after hours and the Voice Agent created a job, that job sat on the board without automated technician routing. Office staff had to manually intervene, or the job risked being missed. On-call technicians had no reliable way to receive these Voice Agent jobs automatically.
Now, Dispatch Pro detects jobs booked by the Voice Agent and auto-dispatches them to the right technician based on your settings. A new Voice Agent tab in Dispatch Pro Settings lets you control which Voice Agent jobs qualify for automated dispatch: all Voice Agent jobs or only after-hours Voice Agent jobs. Dispatch Pro also uses on-call technician shift data to identify who is available, so the right technician gets notified within seconds. Non-Voice Agent jobs and standard Dispatch Pro companies are not affected.
Before and After
Before (Current)
A homeowner calls your company after hours.
The Voice Agent answers the call, gathers details, and books a job in ServiceTitan.
The job appears on the Dispatch Board, but Dispatch Pro does not process it.
The job sits unassigned until office staff manually assigns a technician the next morning.
Impact: After-hours Voice Agent jobs require manual intervention. On-call technicians do not receive automated assignments, which delays response times and risks missed jobs.
After
A homeowner calls your company after hours.
The Voice Agent answers the call, gathers details, and books a job in ServiceTitan.
Dispatch Pro detects the Voice Agent job and checks it against your configured Voice Agent Job Scope.
Dispatch Pro identifies the on-call technician using shift data and auto-dispatches the job.
The technician receives a notification and the job is covered without office staff involvement.
Impact: Voice Agent jobs are auto-dispatched to on-call technicians within seconds. Office staff no longer need to intervene for after-hours Voice Agent jobs, which reduces response times and eliminates missed assignments.
Who uses this feature
Residential Service and Replacement, Commercial Service and Replacement
Administrators, dispatchers
Region availability: All regions
How it works for your industry
Residential Service and Replacement
A homeowner's water heater fails at 10 PM. They call their plumber, and the Voice Agent books a next-day job. Dispatch Pro detects the job, finds the on-call technician, and auto-dispatches the assignment within seconds.
A customer calls about a broken air conditioner on a holiday weekend. The Voice Agent books the job, and Dispatch Pro routes it to the on-call HVAC technician without anyone in the office needing to act.
An after-hours call comes in for a gas leak smell. The Voice Agent captures the details and books an urgent job. Dispatch Pro assigns the on-call plumber automatically, and the technician receives a notification right away.
Commercial Service and Replacement
A property manager calls after business hours about a failed rooftop unit at a retail location. The Voice Agent books the job, and Dispatch Pro dispatches the on-call commercial HVAC technician automatically.
A restaurant reports a plumbing backup late at night. The Voice Agent handles the call and books the job. Dispatch Pro checks the configured Voice Agent Job Scope and assigns the nearest on-call technician.
A facility manager calls about an electrical issue in a warehouse. The Voice Agent creates the job, and Dispatch Pro routes it to the on-call electrician based on shift data and availability.
How to prepare
Confirm your account has Voice Agent enabled and Dispatch Pro active. Have an administrator reach out to Support or your Customer Success Manager (CSM) to have the Voice Agent and Dispatch Pro integration and any prerequisite configurations enabled.
Set up on-call technician shifts in ServiceTitan. Dispatch Pro uses on-call shift data to determine which technicians are available for after-hours Voice Agent jobs.
Review the new Voice Agent tab in Dispatch Pro Settings. Choose your preferred Voice Agent Job Scope: all Voice Agent jobs or after-hours Voice Agent jobs only.
Train dispatchers on the updated Dispatch Pro toggle behavior for Voice Agent jobs. Dispatchers should understand which jobs are eligible for auto-dispatch and how to use the troubleshooter for Voice Agent-related reasons.
Bookmark any knowledge base articles or Academy videos for team training.