Service Titan Knowledge Base

Warranties (Manufacturer): recommended workflowLast updated on 05/12/2023

A manufacturer warranty is used when you sell a warranty backed by the manufacturer.

Things to know


Create General Ledger Accounts Needed in QuickBooks and ServiceTitan

Set up General Ledger accounts with the following names and types:

  1. Warranty Receivable (Other Current Asset)

  2. Warranty Income if desired (This depends on where the Warranty Income should be recognized. You might want to record it in Job Income, etc.)

  3. If applicable: Be sure to map these new accounts in Settings> Quickbooks Desktop> Chart of Accounts Mapped

    1. Configure ServiceTitan With QuickBooks walks you through the steps

Create Warranty Pricebook Services

Create the following pricebook services. For more information see Add services to your pricebook.

  1. “Warranty Holding - Manufacturer” Service task and map it to Warranty Receivable

  2. “Warranty Recognized” task and map it to Job Income or Warranty Income

Sell the warranty

Step 1: A normal invoice is created at the time of initial sale that does NOT include a warranty item.

Book the warranty and build the invoice

Step 2: From the call booking screen search for the customer that needs the warranty job performed. Follow the steps outlined in Book a recall or warranty job.

Step 3: On the invoice for this job use these tasks:

  • “Warranty Recognized” for a POSITIVE amount (This will credit/Increase your revenue/income account)

  • “Warranty Holding” for a NEGATIVE amount (This will debit your Warranty Receivable account)

  • These tasks should both have the same value, leaving the customer total at $0

  • Overall, this process is very similar to tracking deferred revenue for memberships.

Step 4: Create an adjustment invoice to be sent to the manufacturer.

On this adjustment invoice:

  • Change the Bill-To Customer to the Manufacturer. 

  • To do this, click on "Update Invoice Details" and change the bill-to customer to the manufacturer while leaving the service location unchanged.

Step 5: Once payment from the Manufacturer is received, record it like normal.

Related Content

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.