Service Titan Knowledge Base

Update the tax zone of an invoice: recommended workflowLast updated on 12/29/2021

To ensure accurate reporting on tax liability, we strongly recommend allowing ServiceTitan to calculate the tax field on invoices. If the tax field is calculating incorrectly, we do not recommend manually updating the tax on an invoice. Instead, correct your tax setup so that ServiceTitan calculates the intended amount. This article will help you understand how to update the tax zone of a location, and ensure all open invoices are updated to the new tax zone if necessary.


Workflows

Apply new tax zone to all locations

These are the steps for applying your new tax zone to all locations:

  1. Make sure the invoice is in Pending status. If the invoice is Posted, unpost the invoice. Note: if the invoice is Exported, follow these steps:

  1. Click Update Invoice Details.

  2. Click Tax Zone

  3. Select the correct tax zone from the dropdown.

  4. On the invoice, click the refresh button next to the tax field to recalculate the tax based on the current tax zone set on the location. Note: Account configuration is required to enable this feature.

  5. Repeat steps 1 and 5 for all other open invoices for the location. Note: Remember to repost any invoices you unposted.

  6. Reminder: Update the tax zone of the location, so you don't have to manually update invoices in the future.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.