Service Titan Knowledge Base

Warranties (In-House): recommended workflowLast updated on 10/05/2022

An in-house warranty is used when you sell a warranty on the work you perform.


Things to know


Workflows

Create General Ledger Accounts Needed in QuickBooks and ServiceTitan

Set up General Ledger accounts ServiceTitan and create new accounts in QuickBooks with the following names and types:

  1. Warranty Liability (Other Current Liability)

  2. Warranty Income (This depends on where Warranty Income should be recognized. You may want to record it in Job Income, etc.)

  3. If applicable: Be sure to map these new accounts in Settings> Quickbooks Desktop> Chart of Accounts Mapped.

    1. Configure ServiceTitan With QuickBooks walks you through the steps


Create Warranty Pricebook Services

Create the following pricebook items. For more information see Add services to your pricebook.

  1. “Warranty Sold” Service task and map it to the Warranty Liability General Ledger Account. For more information see https://help.servicetitan.com/Content/Accounting/Setup-Instructions-QBD-only/map-service-to-account-qbd.htm

  2. “Warranty Performed” Service task and map it to Warranty Liability

  3. “Warranty Recognized” Service task and map it to Job Income or Warranty Income


Sell the warranty

Step 1: Add your ‘Warranty Sold’ task to the invoice for services performed. This will credit (increase) your Warranty Liability account when exported.


Book the warranty and build the invoice

  1. From the call booking screen search for the customer that needs the warranty job performed. Follow the steps outlined in Book a recall or warranty job.

  2.  On the invoice for this job use these tasks: 

    • “Warranty Performed” for a NEGATIVE amount (This will debit your Warranty Liability)

    • “Warranty Recognized” for a POSITIVE amount (This will credit your revenue/income account)

    • These tasks should both have the same value, leaving the customer total at $0

    • Overall, this process is very similar to tracking deferred revenue for memberships.

Step 4: Create an adjustment invoice to be sent to the manufacturer.

On this adjustment invoice:

  • Add the task “Warranty Holding” for a POSITIVE amount (This will credit/decrease your Warranty Receivable account, clearing it out from the previous invoice)

  • Change the Bill-To Customer to the Manufacturer. 

  • To do this, click on "Update Invoice Details" and change the bill-to customer to the manufacturer while leaving the service location unchanged.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.