Service Titan Knowledge Base

Disable HD Calling in the Dialpad mobile app: recommended workflowLast updated on 01/27/2022

When encountering performance issues on the Dialpad mobile app, it is important to verify if these issues are stemming from HD Calling. Follow this article to disable HD Calling and determine if your call issues are caused by the internet connection, or rule that out as the source of the issue.


Things to know

  • When HD Calling is enabled, calls received through the Dialpad app are routed through your internet connection

  • When HD Calling is disabled, calls received through the Dialpad app are routed through your cellular connection.

  • When encountering performance issues on the Dialpad mobile app, it is important to verify if these issues are stemming from HD Calling. Disabling HD Calling allows you to verify if these call issues stem from an unstable internet connection or if the issue is elsewhere.


Workflows

Disabling HD Calling

  1. In the Dialpad app, click into Settings, scroll down to the Advanced section, and click into HD Calling (Beta).

  2. From here, verify if Enable HD Calling has a checkmark next to it under both Inbound Calls and Outbound Calls.

  3. Under both Inbound Calls and Outbound Calls, tap Disable HD Calling.



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.