Service Titan Knowledge Base

Payment collections: I entered the wrong check amount Last updated on 09/23/2022

When the wrong payment amount is entered in Payment Collections, the solution is based on the export status of the payment. When one clicks on the edit pencil for payment on an invoice you will get an error message that says “Action Cancelled. The amount allocated cannot be greater than the amount available (Parameter ‘amount’)”.


Problem

The wrong payment amount has been entered in Payment Collections and needs to be corrected. When one clicks on the edit pencil for payment on an invoice you will get an error message that says “Action Cancelled. The amount allocated cannot be greater than the amount available (Parameter ‘amount’)” unless the payment has already been unapplied at least once.


Solution

  • If the payment is in a pending status, just follow the instructions in “Change the Payment Amount in Payment Collections”

  • If the payment is in a Posted status, you must unpost the batch before the payment can be changed. To unpost a batch, see Can I Unpost a Batch? within the Batch, post, and export transactions article. 

  • If Exported the payment amount cannot be changed. Please either issue a refund or record an additional payment as necessary. 

  • The export status of the associated invoice should have no impact on one's ability to change payment info on a pending payment.


Change the Payment Amount in Payment Collections

Changing the amount of a pending payment can be very fast and easy. If you get an error, the workaround is below:

  1. Ensure the payment to be changed has an export status of “Pending”.

  2. Click the edit pencil to the right of the amount that needs to be changed.

  3. Change the amount/check number/date.

  4. Click save in the bottom right corner.

  5. If you get an error message that says “Action Cancelled. The amount allocated cannot be greater than the amount available (Parameter ‘amount’)” please follow the below instructions to update the payment information.


Change the Payment Amount in Payment Collections when you get the Parameter ‘amount’ error message

  1. Ensure Payment is in pending status.

  2. The invoice can be in any status. It doesn’t impact this.

  3. Click Collect/Apply Pmt.

  4. Click Credits.

  5. Click Applied Credits.

  6. Click the > to the left of the payment you want to change.

  7. Click Unapply at the far right.

  8. When a window pops up asking “Are you sure?” click Confirm.

  9. Refresh your page.

  10. Click back into the credits.

  11. Click the 3 stacked dots on the far right side.

  12. Select Edit Credit.

  13. Change the payment amount.

  14. Click Save in the bottom right corner.

  15. In the top left corner, click Back to Collect and Apply Payments.

  16. Apply for the credit by following the instructions in Apply available credit to an invoice


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.