There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoiceLast updated on 05/12/2023
This article explains the steps to resolve the error “There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoice”.
Problem
ServiceTitan produces this error to ensure that all of your invoices and payments hit the QuickBooks reports correctly. Specifically, the AR Aging Report and Balance Sheet.
Solution
Confirm General Ledger Account and General Ledger Account Type
If you have received the error “There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoice”:
Confirm there is a GL Account titled exactly "Accounts Receivable".
If the account is different in any way, change it so it matches exactly.
In QuickBooks Desktop, confirm that the GL Account Type is also "Accounts Receivable".
If it is different, change the Account Type so that it is Accounts Receivable.
In ServiceTitan, right-click + reload to hard refresh the Accounting page > export the batch.
Related Content
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.