Service Titan Knowledge Base

Revenue by Job Type Report does not accurately reflect labor costsLast updated on 05/12/2023

This guide will help you understand how to edit reports in ServiceTitan to ensure accurate reporting.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.


The Revenue by Job Type Report has a column for labor, but it does not accurately represent labor costs. Instead, it shows the total of tasks as revenue.


  1. Go to Reporting in the main navigation bar. 

  2. Use search to find the Revenue by Job Type Report.

  3. Look for the Labor column and note that it does not accurately represent labor costs. 

  4. Understand that the logic for the labor column calculates the task amounts, regardless of the GL account. Note: The Income column is associated with the GL account, and tasks with a revenue GL will be shown under the Income column. 

  5. Use the Costs Total KPI to accurately calculate labor costs. 

  6. To calculate the costs total, find the sum of all costs of materials, equipment, and purchase orders on the invoice.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.