Problem
You see a message indicating that your browser requires microphone permissions, but the Give Permissions button isn't working. This may also lead to audio issues where customers cannot hear you, even though you can hear them.
Solution
If you see a message stating that your browser needs permission to use your microphone and the Give Permissions button isn't working, you may have previously denied access to Contact Center Pro. This can also cause audio issues where customers can't hear you, even though you can hear them.
To fix this, manually update your microphone settings in Google Chrome.
Check your audio settings in Contact Center Pro
Before adjusting Chrome settings, try resolving the issue directly from the call bar.
Click the dropdown arrow (▾) next to the mute button to open the Audio/Media settings panel.
Select your microphone and use Test Microphone to confirm it’s working.
If a warning banner indicates that permissions are blocked or no device is detected, follow the on-screen prompt to enable permissions or reconnect your device. If the issue persists, continue with the steps below.
Update your microphone settings
Open Google Chrome.
Click More in the top-right corner and select Settings.
In the side panel, go to Privacy and security, then click Site settings.
Under Permissions, select Microphone.
Ensure the following settings are configured correctly:
The appropriate input device (your headset) is selected as the microphone.
The Default behavior is set to Sites can ask to use your microphone.
Contact Center Pro is listed under Allowed to use your microphone section.
Contact Center Pro is not included in the Not allowed to use your microphone section. If it is in the list, remove it.
