Service Titan Knowledge Base

QuickBooks error message: Only one a/r or a/p account allowed per transactionLast updated on 05/12/2023

Use this guide to resolve the export error “There was an error when saving a General Journal transaction. QuickBooks error message: Only one a/r or a/p account allowed per transaction.”

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

When trying to export a batch to QuickBooks, an error occurs stating, "There was an error when saving a General Journal transaction. QuickBooks error message: Only one a/r or a/p account allowed per transaction."

Solution

  1. Login to ServiceTitan.

  2. In the navigation bar, click Reports.

  3. Click Export Error Report.

  4. Locate the batch number mentioned in the error message.

  5. Check the Payment Type for the payments in this batch. If any of them are set to Retainage Receivable, change them to a payable or another General Ledger account based on your setup, but not Accounts Receivable.

  6. If the Payment Type is set to Journal Entry, note that this type of payment is usually used for negative payments. 

  7. If you keep the Payment Type as a Journal Entry, the payment will export but will not apply to the original invoice as it will search for an adjustment to be applied, and after not finding it, it will be under the customer only.

  8. Export the batch again and verify that the issue has been resolved.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.