Service Titan Knowledge Base

QuickBooks error message: Invalid argument. The specified record does not exist in the listLast updated on 05/12/2023

Use this guide to resolve the "Invalid argument. The specified record does not exist in the list" QuickBooks error when exporting to QBD.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

The error message “batch error _. Dependent entity of type Invoice (ID = #####) is not synced. Object "_" specified in the request cannot be found. QuickBooks error message: Invalid argument. The specified record does not exist in the list." appears when attempting to export payments from ServiceTitan to QuickBooks.

Solution

  1. Open QuickBooks Desktop.

  2. Find the invoice that is causing the error message.

  3. If the invoice is not in QuickBooks, create it manually.

  4. Bypass the payment in ServiceTitan.

  5. Add the payment manually to the invoice in QuickBooks.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.