Service Titan Knowledge Base

QuickBooks error message 3170: Cannot merge list elements.Last updated on 05/12/2023

Use this guide to resolve the QuickBooks export error 3170 Cannot merge list elements.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

When exporting a batch to QuickBooks desktop from ServiceTitan, you may receive the following error message: “Error 3170 Cannot merge list elements."

Solution

  1. Check that the items match up in both QuickBooks and ServiceTitan.

  2. Make sure that the GL account is the same in both platforms.

  3. Add the ID of the item to the end of the item name in QuickBooks, separated by a space.

  4. Try exporting the batch again.

  5. If the export is successful but there is a new item without the numbers, merge the item with the numbers into the item without the numbers in QuickBooks.

  6. If the above steps do not solve the issue, contact ServiceTitan support for further assistance.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.