Service Titan Knowledge Base

Office Timesheets Not Showing All Clock-InsLast updated on 05/12/2023

This guide will show you how to make sure your office employees are set up properly for payroll and timesheets. LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.


You have hired a new employee and the new hire has clocked in and out since Monday, but when you see the timesheets, it only shows the information for the current day. The timesheets now also show the information for yesterday, but it is not showing the information for Monday.


  1. Go to the navigation bar and click Settings

  2. In the side panel, go to People > Employees. The Employees screen opens.

  3. Click Edit for the employee you want to add payroll settings for, then click the Payroll tab. 

  4. Check if the payroll is enabled for the new employee. If payroll isn’t enabled, use the toggle to enable it for the employee.

  5. Check if the employee has another profile. If yes, delete the other profile.

  6. If the issue still persists, advise the customer to edit the timesheet for the employee manually. 

  7. If none of these solutions work, contact Technical Support for further assistance.

Note: Make sure to enable payroll for new employees and delete any duplicate profiles. If the issue still persists, manually edit the timesheet.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.