Marketing Pro email campaign didn’t send to all email addresses on the customer profileLast updated on 05/12/2023
The article helps to troubleshoot when a customer doesn't receive Marketing Pro campaign emails to all of their email addresses.
Problem
The problem is that a user doesn’t get Marketing Pro campaign emails to all of their profile emails.
Solution
The system can only select one email per customer for Marketing Pro campaigns, and it automatically sends to the first non-suppressed email address listed in the user’s profile.
Note: The email should also have the Marketing updates toggle enabled.
Check the first email on the user profile
In ServiceTitan, go to the navigation bar and click the Search icon.
From the Search dropdown, select Customer.
Select the customer from the list.
On the Customer page, click the Edit icon.
In the Edit Customer page, make the email address that you want to get Marketing updates the first one in the contact list. Note: Make sure to enable the Marketing updates toggle next to the email address.
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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.