Service Titan Knowledge Base

How to View Analytics/Reporting for Deactivated Users in DialpadLast updated on 05/12/2023

This guide provides step-by-step instructions on how to view analytics/reporting for deactivated users.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

You want to see analytics/reporting for deactivated users and their direct dial numbers in Dialpad, but you can’t find how to do so. This information can’t be pulled from Dialpad, so you must use the Call Center Performance by CSR report for deactivated users in ServiceTitan.

Solution

  1. Go to the navigation bar and click Reports. The All Reports screen opens displaying reports on cards in a grid. 

  2. Use search to find Call Center Performance by CSR.

  3. Select the desired date range.

  4. Under CSR Status select Inactive.

  5. Under CSR Type select Direct Dial.

  6. Click Search.

  7. Export the report as a CSV file.

  8. Open the CSV file in a spreadsheet program.

  9. Locate the Direct Dial column to view the direct dial numbers of deactivated users.

Note: It is not possible to view analytics/reporting for deactivated users and their direct dial numbers in Dialpad.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.