Service Titan Knowledge Base

Export Error: Sync failedLast updated on 05/12/2023

This article helps you troubleshoot the QuickBooks Web Connector error message: Export Error: Sync failed.

Problem

The problem is that the user receives the Export Error: Sync failed when trying to export a batch to QuickBooks Desktop, ServiceTitan was unable to connect to the QB file that was originally set up.

Solution

As a solution, Confirm the ST web connector is open and on the same computer as the open QB file, and then Confirm the correct QuickBooks file is open and on the same computer as the ST web connector.

Confirm the ST web connector is open and on the same computer as the open QB file

  1. Navigate to the computer or server where the user opens the QuickBooks application.

  2. The web connector will appear in the bottom right-hand corner of the computer next to the clock. If you click the arrow pointing up there see if you see a green ST logo.

  3. If you do not see it there, it is not on.

  4. Search the computer for Service Titan and open up the application, it will then appear in the bottom right-hand corner.

Confirm the correct QuickBooks file is open and on the same computer as the ServiceTitan Webconnector

  1. Navigate to the computer or server where the user opens the QuickBooks application.

  2. Confirm the above step that Web Connector is on.

  3. In ServiceTitan, go to Settings - Integrations - QuickBooks Desktop, click on the company QuickBooks file

  4. On the mapping page, under Connections, confirm the file path is where the user opens QuickBooks.

Related Content

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.