Display User getting Access Denied error and can't access Yext from ServiceTitan's Reputation ManagementLast updated on 05/12/2023

A ServiceTitan Admin User can follow the below steps to create a non-Display User office profile for the employee to log into ServiceTitan and access Yext.

1. As an ST Admin user, click on the gear icon in the upper right corner to access ServiceTitan Settings and click on People > Employees.

2. Click on Add.

3. On the Add Employee page, enter the user’s information and make sure the Role is NOT Display User. Set up the Payroll and Permissions tabs as desired. Note: On the Permissions tab, the Can access ServiceTitan Marketing Pro module permission is required to access the Reputation Management module (and Yext).

4. For the ServiceTitan Access section, you can either create a username and password for the user on the spot or send them an invitation via email so the user can set up their username and password on their own time.

   Note: The new username will need to be unique and cannot be the same as the one the employee logged into their previous Display User account with.

5. Click Save Changes at the bottom to create the new user profile.

6. Move on to the next section for steps on how the user can access Yext from their new ServiceTitan profile.

Once a non-Display User ServiceTitan office profile is created, the employee can log into that new profile in order to access Yext.

1. Log into https://go.servicetitan.com/ using the employee profile created in the previous Create Non-Display User ServiceTitan Employee Profile section. 

2. Once in ServiceTitan, click on Marketing from the top menu in order to access the Reputation module.

3. Click on Listings from the left menu in order to open Yext in a new tab.