Service Titan Knowledge Base

Dispatch Zones: Geo-Fencing Issues on Jobs/TechsLast updated on 05/12/2023

This guide explains how to resolve issues with Geo Zones in Dispatch, specifically related to timesheet updates for technicians who complete jobs with geo-fencing.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

Timesheets adjusted manually before a technician leaves a location will not change when a technician leaves the location, causing issues with Geo Zones on Jobs/Techs.

Solution

Follow these steps to resolve the issue:

  1. Do not manually adjust timesheets while a technician is at the location if you want geofencing to dictate timesheets.

  2. To view all Technicians with colors automatically chosen in ServiceTitan, go to the Dispatch board and select Map 2.0.

Note: If you need clarification on what the tenant means by Geo Zones, ask them if they are referring to geo-fencing by GPS. If they are, ask them where in ServiceTitan they were expecting to see the change in location reflected. It is likely they were expecting to see it on the appointment's arrival/start and end time.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.