Service Titan Knowledge Base

The dependent entity of type Customer (ID = xxx) is not synced. The provided edit sequence "xxx" is an out-of-date." error. QBLast updated on 05/12/2023

Troubleshooting articles on how to get a batch exported which has a “Dependent entity of type Customer (ID = xxx) is not synced” error.


Problem

Customers receive multiple payments daily and sometimes the payments are not under the same account as the original invoice. The payment will get processed without an issue however it will not export to QB resulting in an export error stating: “Dependent entity of type Customer (ID = xxx) is not synced.”


Solution

Check for issues with the Customer name

There are a few things to be checked. If the customer name was changed in QB, the Customer name is too long, or if there are any hidden symbols. The above-mentioned changes can result in a payment not to export and an error out with a message stating “Dependent entity of type Customer (ID = xxx) is not synced. The provided edit sequence "xxx" is out-of-date." error”.

  1. Open ServiceTitan and go to the accounting page to find the errored batch

  2. Find the errored invoice from “Export Error report” in the right column

  3. Once there click on the open “error report”. You will be guided to the error report details page

  4. Find the customer in Quickbooks using the ID and compare the customer name to the ServiceTitan name. If there is a mismatch in the name make sure to correct the name to be identical to ServiceTitan, or vice versa

  5. Confirm if the customer has id: xxx next to the name in QB, If the Id isn't there, add it, then unpost/hard refresh/export 

  6. The customer name should not contain characters of more than 30. 

  7. Check if the customer name contains any hidden symbols by clicking HERE

  8. Once we confirm that everything matches in ServiceTitan and in Quickbooks, you are sure no hidden characters > unpost/hard refresh/export.


Related Content


Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.


Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.