Configuring Non-Commissionable Tasks in Technician Payroll SettingsLast updated on 05/12/2023
This workflow shows you how to mark specific tasks in ServiceTitan as non-commissionable, so that they are excluded from the technician's commissionable base in payroll calculations.
LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.
Problem
The administrator wants to mark certain tasks as non-commissionable in the Technician Payroll Settings. They want to exclude these tasks from the technician's commissionable base so that they don't get paid commission on them.
Solution
Go to Pricebook in the main navigation menu.
Select Deduct as job cost in the Details section.
Create a pay rule that takes the pay calculation based on the Commissionable Base. Because these items would be deducted from the commissionable base, they would not count towards the technician's pay calculation.
Repeat these steps for any other tasks that you want to mark as non-commissionable.
By following these steps, you should now be able to mark specific tasks in ServiceTitan as non-commissionable, so that they are excluded from the technician's commissionable base in payroll calculations.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.
Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.