Service Titan Knowledge Base

Batch error message: BL34000061: Another Vendor with the given value(s) already exists. Could not create Vendor recordLast updated on 05/12/2023

Use this guide to resolve the "Batch export error: BL34000061: Another Vendor with the given value(s) _ already exists. Could not create Vendor record" batch error when exporting to Intacct.

LEGAL DISCLAIMER: This article was created from a ticket used to solve a specific tenant issue, and has not been verified by an SME. Nothing stated in this article should be construed to be legal advice. The content in this article is provided “as is” and no representations are made that it is error-free. ServiceTitan disclaims all liability for any problem that might arise from using this article to troubleshoot an issue within your environment.

Problem

When exporting a batch in ServiceTitan, you may receive the following error message: "Batch export error: BL34000061: Another Vendor with the given value(s) _ already exists. Could not create Vendor record." This error occurs when there is a duplicate vendor or customer in Intacct with the same name as the one you are trying to export.

Solution

  1. Go to Intacct and check if there is a duplicate vendor or customer (active or inactive) with the same name as the one causing the error.

  2. If there is a duplicate, delete it from Intacct.

  3. If there is no duplicate or you have deleted it, make sure the ST ID is populated in ServiceTitan.

  4. Try exporting the batch again. If the error message persists, create a new vendor.

  5. If none of these solutions work, contact ServiceTitan support for further assistance.

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.

Disclaimer: Information provided in this article is for informational purposes only and it should not be construed to be legal advice. Information provided in this article may also not constitute the most up-to-date legal or other information. You should not act or refrain from acting on the basis of any information in this article to meet any compliance requirements without seeking independent legal or other professional advice.