Automated Refund Error: Object reference not set to an instance of an objectLast updated on 05/12/2023

This article will walk you through assigning a payment type in the Automated Refunds Workflow. This is necessary to process partial refunds and avoid encountering the error message "Object reference not set to an instance of an object."

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When attempting to make a partial refund, the error message "Object reference not set to an instance of an object" appears. This occurs because the Assign Payment Type section in the Automated Refunds Workflow is not set up.

1. Go to Settings > Payment Collections.

2. Under Automated Refunds Workflow, fill out the fields for Assign Payment Type and save your changes.

3. Go back to the invoice and initiate the Automatic Refund.

4. After the refund, the payment will include the Tax.

5. Go to the refund invoice and click Update Invoice Details.

6. Change it to be non-taxable and save.

Note: Make sure every field is filled in the Automated Refunds Workflow.