Service Titan Knowledge Base

QBO Error: Couldn’t export business unit “Business Unit Name”, the error: Tax code for invoice ######### is not specified.Last updated on 02/18/2022

This article explains the steps to solve the error “Couldn’t export business unit “Business Unit Name”, the error: Tax code for invoice ######### is not specified.”


Problem

This error indicates you have not set a tax zone for that customer’s location in ServiceTitan.


Solution

Confirm address and set tax zone

An address must have a zip code in order for tax zones to be successfully applied automatically through your settings:

  1. For the erroring out invoice in question pull up the customer’s service location and validate the address if necessary by clicking on the orange ‘?’ next to the address.

  2. This will prompt you to set the location to a Google validated address. If the address is not found or unable to be validated, at minimum, you will need to manually enter a zip code.

  3. Once the address is entered into the correct format, you will need to set your tax zones.

  4. To set a tax zone in ServiceTitan, click the Settings icon. In the side panel, click Invoicing > Tax Zones

  5. Here, you can assign customers to an existing tax zone or create a new one. Be sure you click Set Tax Zones when you have finished. 

  6. On the Accounting Page, pull up the Batch with the error unpost/repost the batch > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.