Service Titan Knowledge Base

ServiceTitan Error: You cannot use the same item in two different line items in this transactionLast updated on 01/11/2022

This article explains the steps to resolve the ServiceTitan Error: You cannot use the same item in two different line items in this transaction.


Problem

This error occurs when there is an Inventory Adjustment that contains the same material/equipment twice within the adjustment.


Solution

Consolidate materials

To resolve this error:

  1. Click on the Inventory tab > navigate to the adjustment screen.

  2. Search for the adjustment you are trying to export.

  3. Click Edit.

  4. Consolidate the materials instead of having them appear more than once. 

    1. Click on the Trash Can icon to delete the second item.

    2. Adjust the Quantity.

    3. Click Save.

  5. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.