ServiceTitan Error: You cannot use the same item in two different line items in this transactionLast updated on 01/11/2022
This article explains the steps to resolve the ServiceTitan Error: You cannot use the same item in two different line items in this transaction.
This error occurs when there is an Inventory Adjustment that contains the same material/equipment twice within the adjustment.
To resolve this error:
Click on the Inventory tab > navigate to the adjustment screen.
Search for the adjustment you are trying to export.
Consolidate the materials instead of having them appear more than once.
Click on the Trash Can icon to delete the second item.
Adjust the Quantity.
On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.