Service Titan Knowledge Base

QBD 2.0 Export Error: Error 3170 There was an error when modifying a ItemNonInventory. Cannot use SalesAndPurchaseMod aggregate when the item is not reimbursableLast updated on 11/03/2021

This article helps you troubleshoot the quickbooks web connector error “Error 3170 There was an error when modifying a ItemNonInventory. Cannot use SalesAndPurchaseMod aggregate when the item is not reimbursable.”


Problem

There is a missing GL Account for the item in QuickBooks.


Solution

Resolve the Quickbooks error message

You need to confirm that ST Pricebook items have the same number of GL accounts that QB items have with that match on name.

Steps to take in QBs:

  1. Check Item within QuickBooks to confirm the same GL accounts are set up as in ST.

  2. If type "Service" then uncheck the box saying ""This item is used in assemblies or is purchased for a specific customer:job""

  3. If type "NonInventory Part" then check the box saying ""This item is used in assemblies or is purchased for a specific customer:job""


Related Content



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.