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QuickBooks Online Error “Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees” Last updated on 03/09/2022

This article explains the steps to resolve the error “Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees”.


Problem

I use QuickBooks Online and I am receiving the export error “Object Not Found Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees”.


Solution

The error message is saying that something in QB is inactive and advises that you check the fields with Accounts, Customers, Items, Vendors or Employees to confirm that they are active.


Reactivate the inactive Account, Customer, Item, Vendor, or Employee in QBO

To reactivate inactive Accounts:

  1. Click on Accounts > Chart of Accounts.

  2. Click on Settings (the gear icon) > click on Include Inactive.

  3. Inactive Accounts will show in the Actions column.

  4. Once you identify the inactive Account, select the account you want to reactivate and click the Make active link.

  5. Re-export from ServiceTitan. 

To check for inactive Customers:

  1. Select Sales from the menu.

  2. Select Customers at the top.

  3. At the top of the customer list click the small gear and select Include Inactive.

  4. Inactive Customers will show in the Actions column.

  5. Once you identify the inactive Customer, click the Make active button next to the customer name to reactivate.

  6. Re-export from ServiceTitan. 

To check for inactive Items:

  1. Go to the Gear icon, then select Products and services.

  2. Click the funnel icon.

  3. Select Inactive under Status and click Apply.

  4. Inactive Items will show in the Actions column.

  5. Once you identify the inactive Item, click Make active under the Action column to reactivate.

  6. Re-export from ServiceTitan.

To check for inactive Vendors:

  1. Go to the Expenses tab and select Vendors.

  2. From the small Gear icon select Include inactive.

  3. Search the vendor in the search bar.

  4. Inactive Vendors will show in the Actions column.

  5. Once you identify the inactive Vendor, click Make active to reactivate. 

  6. Re-export from ServiceTitan. 

To check for inactive Employees:

  1. Click Payroll from the menu > select Employees.

  2. In the All Employees drop-down, select Inactive Employees.

  3. Inactive Employees will show. 

  4. Once you identify the inactive Employee, click Make active under the Actions column to reactivate.

  5. Re-export from ServiceTitan.


Error Persists

  1. If the error persists after checking for inactive items within Quickbooks moving the erroring out invoices/payments from within ServiceTitan into a new batch could also help alleviate the error. 

  2. Duplicate names could be causing the error so ensure if there are inactive customers, vendors, items, employees that will not be used the name should be different of any that match in ServiceTitan that are attempting to be exported. 

  3. If the above steps do not remove the error then bypassing the batch and manually creating the invoice/payment would be the best option. 


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