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ServiceTitan error LazyProxyImpl Entity: PaymentSplit / ApplyJournal EntryLast updated on 01/12/2022

This article explains the steps to resolve the “ServiceTitan error LazyProxyImpl Entity: PaymentSplit / ApplyJournal Entry.”


Problem

This error means ServiceTitan was unable to confirm that Quickbooks correctly applied the payment (credit) to the invoice (transaction) in QuickBooks.


Solution

Find the payment

To resolve this error:

  1. In ServiceTitan, find the payment.

    1. Click on Search > Select Payment from the dropdown menu > Search by Batch Number.

  2. Determine which invoice the payment was applied to.

  3. In QuickBooks find the invoice.

    1. Click on Edit > Find > Click on the Simple tab > Search by Invoice Number.

  4. Click on Go To to go to the invoice. 

  5. Apply the payment or journal to this invoice so there is no longer an unapplied payment/journal entry.

    1. Click on Receive Payment

    2. In the Received From drop-down, select the customer's name.

    3. Enter the Amount received.

    4. Make sure the date is correct, then choose the Payment method.

    5. Select the invoice or invoices you'd like to pay.

    6. To add a discount or credit, select Discounts and Credits.

    7. Select Save & Close.

  6. Once you have applied the payment to the invoice, check the QBD Invoice balance and confirm that the balance matches the invoice balance in ST.

  7. In ServiceTitan, export the batch again to clear the export error. 

    Note* Exporting the batch will not send any additional information over to QBD.


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