Service Titan Knowledge Base

Outbound Calls: Spam Likely DesignationLast updated on 08/24/2022

Spam likely designation on customers cell phones, how to resolve with cell phone carriers and remove the spam designation.


Problem

When a number is used to contact a customer via an outbound call, sometimes the caller ID is flagged as spam, it will appear on the customers cell phone as “Spam likely”. This designation comes from the recipient's carrier and can be resolved with the following workflow.


Solution


Removing spam likely designation from tracking numbers

  1. Collect all phone numbers being flagged as spam likely.

  2. Contact Carriers and fill out the call reporting details at the following links:

  3. After ALL forms are filled out and submitted you should receive a response from each carrier getting the designation removed. 


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