Service Titan Knowledge Base

I need to change the day of the week each payroll period begins withLast updated on 01/26/2022

This article helps to understand how to properly update the day of the week that your payroll pay periods will begin and the key aspect to ensure there is no overpayment to your technicians when the change begins.


Problem

When payroll persistence is initially set up in a ServiceTitan account, a day of the week is selected as what will be the first day of each pay period generated. “Monday” is the default day if not changed during the setup process. If Monday is incorrect or if your business is changing its payroll process, the new day must be selected in order for accurate starting dates of each pay period. The process of this change will result in a single instance of overlapping pay period dates, so it's important to understand how to account for this so there is no overpayment.


Solution

How to updated pay period start day while ensuring no overpayment of technicians

The setting to select what day of the week will start your generated pay periods is a backend configuration. To change this setting, please reach out to your success or onboarding manager and they will be able to update it.When the change is made it will not be instantaneous. Your already generated pay periods will remain as there are but the next generated pay period will begin when the day of the week the setting has been changed to reached has occurred. This will cause an overlap of some days from the end of the old pay period and from the beginning of the new pay period.For Example:

Today is Monday 1/1: With the pay period start day setting of “Monday”, the current pay period Monday thru Sunday with the dates: 1/1 - 1/7

On 1/3 the setting is changed to start the pay period on “Saturday”. With this change, on Saturday 1/6 a new pay period is generated with the dates: 1/6 - 1/12

This now means that when running your payroll reporting you will see both of these options in your pay period dropdown

1/1 - 1/7

1/6 - 1/12

As you can see the dates 1/6 and 1/7 are contained in both pay periods. It is important for the person who processes payroll at your company to recognize this overlap and only pay those days once. The Technician Timesheet Summary by Pay Period and Master Pay File by Pay Period reports will isolate the individual pay periods and not contain any overlapping timesheets



Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.