Service Titan Knowledge Base

Export Error: Sync failedLast updated on 11/03/2021

This article helps you troubleshoot the QuickBooks Web Connector error message: Export Error: Sync failed.


Problem

The problem is that the user receives the Export Error: Sync failed when trying to export a batch to QuickBooks Desktop, ServiceTitan was unable to connect to the QB file that was originally set up.


Solution

As a solution, Confirm the ST web connector is open and on the same computer as the open QB file and then Confirm the correct QuickBooks file is open and on the same computer as the ST webconnector.


Confirm the ST web connector is open and on the same computer as the open QB file

  1. Navigate to the computer or server where the user opens the QuickBooks application.

  2. The web connector will appear in the bottom right-hand corner of the computer next to the clock. If you click the arrow pointing up there see if you see a green ST logo.

  3. If you do not see it there, it is not on.

  4. Search the computer for Service Titan and open up the application, it will then appear in the bottom right-hand corner.


Confirm the correct QuickBooks file is open and on the same computer as the ServiceTitan Webconnector

  1. Navigate to the computer or server where the user opens the QuickBooks application.

  2. Confirm above step that Web Connector is on.

  3. In ServiceTitan, go to Settings - Integrations - QuickBooks Desktop, click on company QuickBooks file

  4. On the mapping page, under Connections, confirm file path is where user opens QuickBooks.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.