Service Titan Knowledge Base
Home

QBO Error Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the request - Problem/SolutionLast updated on 01/14/2022

This article explains the steps to solve the QBO Error Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the request.

Problem

You may receive this error if you have not specified a general ledger account for the payment type in ServiceTitan.

Solution

Edit payment type

In ServiceTitan:

  1. Click the Settings icon. 

  2. In the side panel, click Invoicing > Payment and Invoice Types.

  3. Click the Edit for that payment type and add the account associated with the payment.

  4. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.

Related Content

Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.