QBO Error: Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the requestLast updated on 11/09/2022
This article explains the steps to solve the QBO Error Can’t export Payment(ID=#######). Attempt to add QBO JournalEntry has failed with the following error: 400- BadRequest Validation Exception was thrown. 2020 - Required parameter AccountRef is missing in the request.
Problem
You may receive this error if you have not specified a general ledger account for the payment type in ServiceTitan.
Solution
Edit payment type
In ServiceTitan:
Click the Settings icon.
In the side panel, click Invoicing > Payment and Invoice Types.
Click Edit for that payment type and add the account associated with the payment.
On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.
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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.