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QBO Error: Payment error Can't export Payment. Attempt to add QBO Payment has failed with: Validation Exception TxnID Cannot Be LinkedLast updated on 01/11/2022

This article explains the steps to resolve the QBO Error: Payment error Can't export Payment. Attempt to add QBO Payment has failed with: Validation Exception TxnID Cannot Be Linked.


Problem

The TXnID cannot be linked error means that a change was made to the Invoice in QBs that is different than how we exported it over from ST. Because of this change, the payment cannot find its way to the invoice.


Solution

Check Quickbooks Online

In order to resolve this error:

  1. Check QuickBooks Online and ServiceTitan to make sure that the Invoice details in QBO matches exactly the Invoice details in ST(Customer, amount, date, tax, line items etc). 

  2. If that is confirmed and will not export, bypass the payment in ST and manually add to QBO.

  3. To manually add the payment in QBO: 

    1. From the QuickBooks Home page or the Customers menu, select Receive Payment.

    2. In the Received From in the drop-down, select the customer's name.

    3. Enter the Amount received.

    4. Make sure the date is correct, then choose the Payment method.

    5. Select the invoice or invoices you'd like to pay.

    6. To add a discount or credit, select Discounts and Credits.

    7. Select Save & Close.

  4. On the Accounting Page, pull up the Batch with the error > Right Click + Reload anywhere on the screen to hard refresh the page > export the Batch.


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