Service Titan Knowledge Base

There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoiceLast updated on 07/11/2022

This article explains the steps to resolve the error “There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoice”.


Problem

ServiceTitan produces this error to ensure that all of your invoices and payments hit the QuickBooks reports correctly. Specifically, the AR Aging Report and Balance Sheet.


Solution

Confirm General Ledger Account and General Ledger Account Type

If you have received the error “There is an invalid reference to QuickBooks AR Account "Accounts Receivable" in the invoice”:

  1. Confirm there is a GL Account titled exactly "Accounts Receivable".   

  2. If the account is different in any way, change it so it matches exactly.

  3. In QuickBooks Desktop, confirm that the GL Account  Type is also "Accounts Receivable".

  4. If it is different, change the Account Type so that it is Accounts Receivable. 

  5. In ServiceTitan, right-click + reload to hard refresh the Accounting page > export the batch.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.