Can't change the phone number for a technicianLast updated on 09/28/2022
The article helps you understand how to change the phone number for the technician’s newly activated account.
The problem is that the user wants to change the technician’s phone number to start the setup process. A technician already has the same phone number in their deactivated account, and the system doesn’t allow you to use that number for the new technician’s account.
To solve the problem, delete the phone number from the technician's inactive account profile and then add it to the active account.
Delete the phone number and add it to the active account
To remove the phone number from the inactive account:
In ServiceTitan, go to the navigation bar and click Settings.
From the side panel, select People > Technicians.
From the Active column, deselect Active and select Inactive.
From the list, select the technician who has the phone number in their user profile and click Edit.
The Edit page opens
From the Mobile Phone field, remove the phone number.
To add the phone number to the active account:
Go to Settings > People > Technicians.
From the Active column, deselect Inactive and select Active.
Select the technician you’d like to add the phone number to and click Edit.
In the Mobile Phone field, add the phone number.
Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.