Service Titan Knowledge Base

Emails to customers displays incorrect business nameLast updated on 12/27/2021

Email sent to customers is displaying incorrect business name.


Problem

This article will help you troubleshoot where an incorrect name is showing on an email template.


Solution

This will walk you through the two different places to see if the incorrect name is listed to update for your emails.


Check Email Settings

  1. Go to the navigation bar and click Settingsicon-settings.png. In the side panel, click Invoicing > Email.

  2. Check the “From” field for each tab (Invoice, estimate, project, statement etc) and make sure the sender name is correct.


Check Business Unit Settings

  1. If the placeholder for Business Unit Name is being used, this may be where the incorrect name is listed too.

  2. Go to the navigation bar and click Settingssettings.png. In the side panel, click Operations > Business Units and check the “Official Name” column. This is the customer facing field that is used in many places throughout ServiceTitan.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.