Service Titan Knowledge Base

Can't access Export Error reportLast updated on 09/27/2022

This article helps you understand how to resolve the Action Cancelled Unauthorized Access error message.


Problem

The problem is that when a user wants to view the Export Error report, they get the Action Cancelled Unauthorized Access error message. The error message occurs because the user does not have the required reporting permissions.


Solution

Check Reporting Permissions

Users should be able to view the Export Error report if the Sync Object reporting permission is turned on. To check user’s reporting permissions:

  1. In ServiceTitan, go to the navigation bar and click Settings.

  2. In the side panel, go to Operations > Reporting Settings.

    The Dashboard and Reporting Settings screen opens.

  3. Go to the Reporting Permissions tab.

  4. Click Edit for the office employee you want to enable permissions for.

    The Edit Reporting Permissions screen opens.

  5. Check whether or not the Sync Object template is selected.

If the Sync Object template is selected, the user can view the Export Error Report.

If the Sync Object template is not selected, you can select it.

Note: For more information on how to identify the report template, see Identify report templates.


Check Report Share Access

If a user has been granted reporting permissions for the Sync Object report template, but continues to receive an error when opening the Export Error report, they may need to also update the report’s Share Access.

  1. In ServiceTitan, go to the navigation bar and click Reports.

  2. Scroll down to the Integrations category, or use the Search bar to locate the Export Error Report.

  3. Click the horizontal three-dot icon on the report tile > Share Access.

  4. Share Access can be granted either by Role (View); or Individual User (View/Edit).

Note: For more information on report sharing settings, see Manage report sharing settings.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.