Service Titan Knowledge Base

Marketing Pro email campaign didn’t send to all email addresses on customer profileLast updated on 11/05/2021

The article helps to troubleshoot when a customer doesn't receive Marketing Pro campaign emails to all of their email addresses.


Problem

The problem is that a user doesn’t get Marketing Pro campaign emails to all of their profile emails.


Solution

The system can only select one email per customer for Marketing Pro campaigns, and it automatically sends to the first non-suppressed email address listed in the user’s profile.

Note: The email should also have the Marketing updates toggle enabled.


Check the first email on the user profile

  1. In ServiceTitan, go to the navigation bar and click the Search icon.

  2. From the Search dropdown, select Customer.

  3. Select the customer from the list.

  4. On the Customer page, click the Edit icon.

  5. In the Edit Customer page, make the email address that you want to get Marketing updates the first one in the contact list. Note: Make sure to enable the Marketing updates toggle next to the email address.


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Important note: Some features may not be currently included in your account and additional configuration may be required. Please contact technical support for details.